Dena Greenwalt

Experience

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  Vans Shoes

  Jul 2004 - Oct 2007

  Assistant Manager

  In charge of motivating employees to meet and exceed daily sales goals while providing exceptional customer Hire, train and monitor the development of the front-of-house employees. Ran opening and closing duties of the store included but not limited to sales, cleaning merchandising, and paperwork.

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  American Apparel

  Oct 2007 - May 2008

  Co-Manager

  Ran floor and registers, supervised over a staff including two key holders and several associates. In charge of shipment and backroom organization and cleanliness. Helped in the opening and setup of the store from building fixtures to stocking and storage.

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  Elysium

  Jan 2011 - Aug 2014

  Bartender

  Provided prompt, efficient , friendly and quality service at all times. Up-sold additional beverages to increase profits. Contributed to relevant blogs and websites to promote upcoming events both on and offline to increase brand awareness. Assisted management with monthly inventory control and weekly ordering helping maintain stock levels to prevent shortages of critical items.

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  Homespun Horror

  Jun 2011 - Sept 2011

  Curator For Gagarazzi
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  TabbedOut

  Sept 2011 - Dec 2011

  Promotions

  In charge of planing and executing promotions for driving sales and opening accounts for the TabbedOut, a RetailNow’s 2010 Most Innovative Solution Smart Phone Application, through in-person events around Austin.

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  SXSW

  Mar 2013 - May 2018

  Planning, coordinating and controlling the technical crew for multiple venues. Ultimately responsible for ensuring that all aspects are completed in time for nightly live performances. Supervision of Empire Control Room staff, guests, and artists during Austin’s largest music festival, South by South West.

  • Production Manager

    Feb 2014 - May 2018

  • Venue Manager

    Mar 2013 - Mar 2014
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  The Tigress Pub

  Jul 2013 - Nov 2013

  Guest Mixologist

  Shared product knowledge to help educate customers about the select menu and the liquors while making personal cocktail recommendations. Promoted and endorsed the company to bring in the new business through both online service and customer relations through courtesy, quick service, and fun but professional appearance. Opened and closed store including counting cash and closing procedures.

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  Lucy's Fried Chicken

  Sept 2013 - Jan 2014

  Bartender

  Serving and Bar-tending in a quick paced food environment. Making sure guests and servers get drinks, sit down orders, and to go orders in a timely fashion.

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  Royal Blue Grocers

  Nov 2013 - Aug 2015

  Supervisor, Barista, Retail Sales

  • Assisted in the recruiting and training of individuals at multiple stores, including full barista and food service training.• Established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well-kept.• Completed daily paperwork and computer entries. Monitored cash over/short, inventory shrinkage, and weekly deliveries.• Implemented monthly promotions and insured all POS advertising/signage is properly posted at the correct time.• Ran merchandising and vendor policies and procedures. Show less

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  SXSWcares

  Mar 2014 - Mar 2014

  Curator for Event

  Helped in organization and collection of donations for SXSW Cares and Austin Facial Hair Club event at Mohawk Austin.

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  Thyme Cafe and Market

  Aug 2014 - Nov 2015

  Assistant Manager

  Responsible for assisting the store manager in providing a positive environment, that provides a fast, efficient, and friendly service. Assist in training, customer service, product knowledge and continuing education. Acts as the manager on duty in the absence of the store manager.

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  Groundwork Coffee LLC

  Apr 2015 - Feb 2016

  Manager

  • Took on the company's highest-grossing store.• Cultivated the tone and personality of the store by being an advocate of customer service, product knowledge, and education.• Tracked and improved inventory, sales, and scheduling to make a more efficient environment.• Increased sales by over 8% in a year and maintained consistent 5-star Yelp reviews.

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  Reserve Vault City Club

  Aug 2016 - Aug 2018

  Bar Manager

  - Ran a private coworking space daily for guests and special events.- Delivered coffee and bar service daily and created seasonal cocktail menus- Managed inventory- Hired and trained staff to provide above-standard service to patrons.- Budged, and set monthly sales goals.- Increased bar sales by 3-5% each year, and a 7% increase in event bar sales within the first year.

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  The Standard Hotel

  Aug 2018 - Aug 2019

  Operations Manager

  - Executed and managed the RVCC pop-up operation within The Standard Hotel DTLA.- Work closely with different departments to implement cohesive and coordinated daily operations within the hotel.- Collaborate with marketing, sales, and finance teams to align projects with business objectives.- Increased membership by 10% and bar sales by 8%.

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  Reserve Vault City Club LLC

  Jun 2019 - Jun 2020

  Project Manager

  - Coordinated restoration of venue, including scheduling, on-site build-outs, and contract work.- Maintained the venue's readiness for prospective members to facilitate walkthroughs during construction.= Made substantial contributions to membership growth, achieving a 12% increase even with venue doors temporarily closed.- Conducted negotiations with prospective events clients to negotiate service contracts, determine priorities, explain occupancy terms, and discuss the venue's financial and operational status.- Successfully managed and executed various events, including the Wasserman Athlete Exchange, Nike - Successfully managed and executed various events, including the Wasserman Athlete Exchange, Nike Commercial shoot, and other exclusive in-house experiences, from member’s weddings, screenings, and immersive events. Show less

• 

  The Spare Room Cocktail Bar

  Feb 2020 - now

  General Manager

  - Managed budgets and costs through customer behavior and increased sales by 6%.- Facilitated multiple events within two venues, and assured the safety of guests and staff.- Recruited, onboarded, and developed servers, bartenders, and floor staff.- Oversaw social media campaigns and various publicity initiatives to maximize exposure and attendance during pandemic reopenings.

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  The Hollywood Roosevelt

  Aug 2021 - now

  VIP Bartender

  - Collaborate with management to establish seamless execution of needs for each event and client.- Tailored discrete and anticipatory service standards for high-profile VIPs.- Ensuring every client is given the highest level of service while on property.- Increased rebooking by 4%.