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James Ward, MS, PMP

James Ward, MS, PMP

Unit Manager

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location of James Ward, MS, PMPRochester, New Hampshire, United States

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  • Timeline

  • About me

    Project Manager at Liberty Mutual Insurance

  • Education

    • Suffolk University

      -
      Master of Science Economics 3.8

    • Wilfrid Laurier University

      -
      Bachelor of Arts (B.A.) Economics and Financial Management 3.4

  • Experience

    • Investors Bank & Trust

      Sept 2000 - May 2007
      Unit Manager

    • Liberty Mutual Insurance

      May 2007 - now

      Acting as a process owner responsible for leading a diverse team of analytical leaders tasked with ensuring optimal utilization of resource capacity across a large size, multi-site contact center. Daily use of analytical rigor to solve complex operational problems, project resource availability and drive proactive tactical and strategic decision making that aligns with Liberty’s company policies, core values and customer experience expectations. Project Manager of technical and process improvement initiatives designed to maintain industry leading standards. Show less

      • Project Manager

        Jan 2021 - now

      • Sr. Manager

        Feb 2012 - Jan 2021

      • Senior Business Analyst

        Mar 2010 - Feb 2012

      • Senior Business Analyst

        May 2007 - Mar 2010

  • Licenses & Certifications

    • Project Management Professional (PMP)

      Project Management Institute
      Nov 2024