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Aparna Nagarjunan

Aparna nagarjunan

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location of Aparna NagarjunanBengaluru, Karnataka, India
Phone number of Aparna Nagarjunan+91 xxxx xxxxx
Followers of Aparna Nagarjunan974 followers

  • Timeline

    Jul 2011 - Apr 2015

    Help Desk Analyst/Trainer/Technical Writer

    IBM Canada Ltd.
    Apr 2015 - Jun 2016

    Business Processes Transition SME

    IBM Canada Limited
    Aug 2017 - Jun 2019

    Financial Services Representative

    Gatestone & Co.
    Current Company
    Apr 2021 - now

    Volunteer Salesforce Administrator

    Code Tenderloin

  • About me

    Seeking a Salesforce Intern position.

  • Education

    • The job hackers

      2021 - 2021
      Project management

      Course about Agile and Project Management

    • Trailhead by salesforce

      -
      Salesforce

      Learning Salesforce through Trailhead by earning badges.

    • Centennial college

      -
      Certificate in software testing information technology

  • Experience

    • Ibm canada ltd.

      Jul 2011 - Apr 2015
      Help desk analyst/trainer/technical writer

      Drafted technical documentation for the technical and non-technical users at the HelpdeskImproved documentation quality by adding screenshots and notes Provided resolution of hardware and software issues by troubleshooting through calls and emailsTrained new recruits joining the help desk

    • Ibm canada limited

      Apr 2015 - Jun 2016
      Business processes transition sme

      Transitioned the business operations from help desks in the US and Canada successfully, to Italy and IndiaDrafted and updated key documentation to assist the help desk in their day-to-day operation

    • Gatestone & co.

      Aug 2017 - Jun 2019
      Financial services representative

      Provided front-line customer support; introduced products and services, assisted in complex transactionsImproved customer satisfaction levels by escalating issues to the relevant departments

    • Code tenderloin

      Apr 2021 - now
      Volunteer salesforce administrator

      Updated the existing data dictionary.Cleaned up the data in the NPSP (Non-Profit Success Pack) module by eliminating redundancy.Working on Contacts and Program Cohorts in the Program Management Module (PMM).

  • Licenses & Certifications