Deep Enrich
Aparna Nagarjunan
Help Desk Analyst/Trainer/Technical Writer
972 followers
Bengaluru, Karnataka, India
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About me
Seeking a Salesforce Intern position.
Education
The Job Hackers
2021 - 2021Project ManagementCourse about Agile and Project Management
Trailhead by Salesforce
-SalesforceLearning Salesforce through Trailhead by earning badges.
Centennial College
-Certificate in Software Testing Information Technology
Experience
IBM Canada Ltd.
Jul 2011 - Apr 2015Help Desk Analyst/Trainer/Technical WriterDrafted technical documentation for the technical and non-technical users at the HelpdeskImproved documentation quality by adding screenshots and notes Provided resolution of hardware and software issues by troubleshooting through calls and emailsTrained new recruits joining the help desk
IBM Canada Limited
Apr 2015 - Jun 2016Business Processes Transition SMETransitioned the business operations from help desks in the US and Canada successfully, to Italy and IndiaDrafted and updated key documentation to assist the help desk in their day-to-day operation
Gatestone & Co.
Aug 2017 - Jun 2019Financial Services RepresentativeProvided front-line customer support; introduced products and services, assisted in complex transactionsImproved customer satisfaction levels by escalating issues to the relevant departments
Code Tenderloin
Apr 2021 - nowVolunteer Salesforce AdministratorUpdated the existing data dictionary.Cleaned up the data in the NPSP (Non-Profit Success Pack) module by eliminating redundancy.Working on Contacts and Program Cohorts in the Program Management Module (PMM).
Licenses & Certifications
- View certificate
The Salesforce Administrator Career Certificate
PathstreamApr 2022
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