Vikash Kumar

Experience

• 

  Pine Labs

  Mar 2019 - Apr 2021

  Technical Support Engineer

  1. Handling the all Banking EDC Terminals . Handling the all Banking EDC Terminals maintenance, Service & Installation.-PAX A910, PAX A920, ICT220 Dgprs/NFC/Non NFC, Move2500, VeriFone 520,6802. Resolved customer support operation issues while maximizing customer satisfaction.3. Provide Training to the merchant for handling the EDC machine.4. Work with the support team to ensure service level requirements are exceeded.5. Develops and administers tests to measure effectiveness of curriculum or services.6. Complete service orders and service reports in a timely manner.7. Monitor the issue resolutions tat us and time closely.8. Update technical manual and reference guides with the recent product updates and developments.9. Provide preventative, corrective, modification and installation support to customers.maintenance, Service & Installation.-PAX A910, PAX A920, ICT220 Dgprs/NFC/Non NFC, Move2500, VeriFone 520,6802. Resolved customer support operation issues while maximizing customer satisfaction.3. Provide Training to the merchant for handling the EDC machine.4. Work with the support team to ensure service level requirements are exceeded.5. Develops and administers tests to measure effectiveness of curriculum or services.6. Complete service orders and service reports in a timely manner.7. Monitor the issue resolutions tat us and time closely.8. Update technical manual and reference guides with the recent product updates and developments.9. Provide preventative, corrective, modification and installation support to customers. Show less

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  Policybazaar.com

  Jun 2021 - Apr 2022

  Claims Consultant

  Work closely with different Servicing Teams (Quotes, Issuance, Endorsement, Claims) for Support, and feedback and maintain mutually agreed upon TAT for the processes, Engage with Operations to make recommendations on process improvements.

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  MediBuddy

  Jun 2022 - Feb 2023

  Senior Associate

   Responsible for ensuring end-to-end processing of Pre policy Health checkups and Pre Employment Health Checkups & closure of Reports within the specified TAT for SBI LIFE. Coordinate with clients and Insurer regarding Pre Policy health checkups. Meeting with the Insurer and make them understand about the facility and services that we can provide. Updating the Insurer regarding the status of medical of their customer from time to time. Coordinating with DC (Diagnostics centres) & Hospitals to ensure medicals are done smoothly. Retrieval of reports from DC (Diagnostics centres) & Hospitals to ensure closure of reports within TAT. Coordinating with H.O and all branches in India to give better service to all insurer. Following up for reports forward and confirm the same to the Insurer. Keeping track of the sales and customer complaints and manage medicals of HNI clients. Doing quality check of reports and close it within specified TAT. Solving the Problems/issues and closure of Grievances within specified time. Show less

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  POPULAR NURSING HOME PVT LTD

  Jul 2023 - Jan 2025

  • Managed claims processing, reviewed documents, maintained patient files, and coordinated with healthcare providers and insurance companies at POPULAR NURSING HOME PVT LTD in Patna, Bihar, India.• Ensured timely resolution of claims-related issues, prepared split bills, and handled couriering of medical files.• Developed strong communication skills, attention to detail, and proficiency in claims processing software.

  • Tpa Executive

    Jul 2023 - Jan 2025

  • Tpa Executive

    Jul 2023 - Nov 2024