Mukesh Pandey

Experience

• 

  Convergent Communications (India) Pvt. Ltd.

  Feb 2016 - Dec 2016

  Network Support Engineer
• 

  Cybus Solutions Ltd

  Feb 2017 - Dec 2017

  System Administrator
• 

  Wellness Forever Medicare Private Limited

  Dec 2017 - Dec 2019

  System Administrator

  • Proficiently managed and ensured seamless connectivity between 200+ branches and the head office, facilitating effective communication and data exchange.• Spearheaded the planning and implementation of camera layouts and system requirements for new store locations, contributing to enhanced security and operational efficiency.• Conducted the configuration and installation of critical IT components, including systems, servers, networking devices, and firewalls, ensuring optimal performance and security.• Installed essential software applications, such as antivirus solutions, drivers, and billing software, specifically Eco-green, to support daily operations and data protection.• Successfully deployed and configured the music application "Radiowala," enhancing the in-store ambiance and customer experience.• Played a pivotal role in configuring Outlook and managing user accounts within the G Suite ecosystem, streamlining email communication and collaborative workflows. Show less

• 

  Skechers South Asia Pvt. Ltd.

  Jan 2020 - Mar 2023

  IT Infrastructure Management:• Oversee and maintain the organization's IT infrastructure, encompassing servers, networks, and storage systems.• Manage and maintain the IT infrastructure of stores, including CCTV, POS machines, PA systems, attendance machines, door access systems, and all business applications.System Configuration and Installation:• Perform configuration and installation of systems, servers, networking devices, and firewalls.• Configure and install various business applications, including Citrix, O365, and Crowdstrike Antivirus.Video Wall and Automation:• Manage and maintain video walls and automation devices in showrooms.Proactive Monitoring:• Maintain a daily checklist and engage in proactive monitoring of all servers, ISP links, network equipment, and AV consoles.• Handle IT service requests through the ticketing tool, Servicenow.System Administration:• Administer day-to-day system tasks, including technical support for the internal network, Virtual Private Network (VPN), Microsoft Active Directory (AD), and system backups.• Support all aspects of Skechers IT infrastructure.Support to Subsidiaries:• Provide support to other subsidiaries for their AD, VPN, OKTA MFA, and other business application-related issues.Global Project Participation:• Actively participated in and contributed to the rollout of several Skechers global projects and applications from the India IT team.User Account Management:• Set up new user AD accounts and profiles, configure email IDs, assign licenses, and address password-related issues.Training and Knowledge Sharing:• Conduct training sessions for store teams and Skechers headquarters (HO) teams on various business applications, including Freshdesk, Freshservice, Servicenow, OneDrive, and SharePoint Show less

  • Senior Information Technology Administrator

    Mar 2021 - Mar 2023

  • Information Technology Administrator

    Jan 2020 - Mar 2021
• 

  Wellness Forever Medicare Limited

  Mar 2023 - now

  Assistant Manager IT Infra

  IT Infrastructure Leadership:• Lead a 20-member team in managing all aspects of the organization's IT infrastructure, including servers, firewall, networking, and storage systems.IT Infrastructure Management:• Oversee the comprehensive management of the organization's IT infrastructure, ensuring seamless operations for servers, networks, and storage systems.Call Center Management:• Effectively oversee and manage the organization's call center operations.IT Procurement:• Strategically manage IT procurement processes, optimizing resource allocation and technology acquisitions to meet organizational needs effectively.FMS Management:• Skillfully handle Facility Management Services (FMS), ensuring the efficient functioning of critical infrastructure components.Application Management:• Expertly administer various business applications, including G Suite, Docuvity, GLPI ITSM, and Zoho, to support daily operations and enhance productivity. Show less