Marta Slepankova

Experience

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  ESN Alumni

  Jan 2011 - Jan 2012

  Event Specialist

  event management, PR, coordination and marketing of projects, HR, team building, company newsletter & radio

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  PEN - COM s.r.o.

  Mar 2013 - Jan 2013

  Administrative & Technical Support

  Administrative Support of GSM telecommunication stations in Sweden and DenmarkTechnical Support - Service Management Portal - Trouble Ticket & Work Order System, Saperion Document ServerHuman Resources - recruiting & staffing, fully responsible for whole recruitment process, talent acquisition and employee on boarding.

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  OKIN BPS

  Jan 2014 - Jan 2014

  Customer Service Representative

  Acted as an advocate for the Clients, handled their requests, created tickets in the Enterprise Trouble Management SystemResponsible for updating the stakeholders regarding the status of the requests/incident/problem, arranged escalation in case of delays and corrected the information database

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  Tieto

  Sept 2014 - Jan 2018

  - Leading and coordinating the Major Incident management activities- Taking full responsibility for Major Incident management from initiation until an acceptable client work around is in place (or Final resolution)- Creating Major Incident Manager Procedures and Responsibilities on an as needed basis for the dedicated customers- Total ownership of incidents, problems and change activities that affect service- Own all communications during a major system outage- Ensuring management and business is kept updated as required- Coordinating the communication process as well as the escalation process during the incidentThe key objectives of the Customer Major Incident Manager are:- To restore normal service as quickly as possible for Major Incidents- To minimize the impact of Major Incidents on the business- To directly support resources where most required- To provide information that allows support processes to be optimized, the number of incidents to be reduced, and management planning to be carried out Voir moins

  • Manager of Operations Control Centre

    Jan 2016 - Jan 2018

  • Operations Team Lead of Major Incident team,Major Incident Manager senior

    Nov 2015 - Mar 2016

  • Major Incident Manager

    Sept 2014 - Nov 2015
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  Vendavo

  Jan 2018 - Mar 2025

  Manager of Application Maintenance team

  Leading a team of application support engineers and testers, ensuring the maintenance, performance, and optimization of enterprise applications with high availability, reliability, and adherence to SLAs. Collaborating with customer representatives, actively listening to their needs, gathering feedback, and implementing improvements to enhance system performance and user satisfaction.

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  Devoteam

  Jan 2018 - Nov 2018

  ITSM Senior Consultant

  Project management - coordination for ServiceNow implementation – Cut over, Interim,Vendor management and review of a Service catalog (various consultancy on ITSM tools and processes for clients)

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  Gauss Algorithmic

  Sept 2021 - Jan 2023

  AI Consultant/Business Development Manager

  Human-centered design for AI. Consultation on AI Business possibilities, customized AI solutions and projects and AI Ethics.

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  CGI

  Jan 2025 - now

  AI Business Consultant

  Use Case Identification, Client Cooperation and Solution Presentation