Anuj Joshi

Experience

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  IndusInd Bank

  Oct 2019 - Jul 2020

  Customer Service Representative

  -Processed client transactions efficiently, including deposits, withdrawals, and payments.-Assisted clients with account inquiries and provided accurate information on banking products.-Ensured cash handling accuracy and maintained balanced cash drawers daily.-Provided excellent customer service by addressing client needs and resolving issues promptly.-Promoted bank services and products, contributing to increased client engagement.-Ensured compliance with banking regulations and internal policies during all transactions.-Focused on client engagement, leading to a 20% NPS increase. Show less

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  Instagram

  Jun 2020 - now

  Content Creator

  Managing the @Foodieskiduniya social media account with over 14k followers and 1M+ views involves:-Creating engaging content showcasing various products.-Collaborating with brands for promotions and sponsorships.-Handling interactions and PR with brands and followers.-Analyzing performance data to optimize promotional strategies.-Maintaining brand alignment and transparency.-Engaging with followers to build a loyal community.-Staying updated on social media trends to adapt content. Show less

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  Airtel

  Jul 2020 - Aug 2021

  Digital marketing Associate

  Interact with clients in a proactive manner to offer products that best suit their likes, interests, and needs, resulting in a customer satisfaction rating of over 95%.•Developed and executed digital marketing strategies to increase brand visibility, drive customer acquisition, and enhance online presence.•Managed and optimized digital advertising campaigns across various platforms such as Google Ads, Facebook Ads, and LinkedIn Ads, resulting in increased click-through rates (CTR) and conversions.• Conducted market research and competitor analysis to identify emerging trends and opportunities, providing valuable insights for marketing campaigns and product development.• Implemented search engine optimization (SEO) techniques to improve organic search rankings, resulting in increased website traffic and lead generation. Show less

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  Tim Hortons

  Feb 2022 - Mar 2024

  Customer Service Representative

  Processed transactions such as cash, debit, credit, and gift cards accurately in a very fast-paced environment.•Paid detailed attention to make sure that the food and the coffee are always fresh and accurate.•Provided excellent guest experience through the delivery of exceptional products and service.•Contributed to team's and restaurant's cleanliness, safety, and general success.•Delivered consistent and exceptional service by displaying a friendly demeanor, being attentive, and having a thorough understanding of the product.•Ability to learn and share the expertise of products and trends to fit customer’s needs Show less

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  Securitas Canada

  Apr 2022 - now

  Security Guard, CIBC

  Interacted with clients to provide assistance, answer questions, and direct them to the appropriate services or personnel within the bank.Regularly checked and maintained security equipment, including surveillance cameras, alarms, and communication devices, to ensure functionality and reliability.Conducted regular patrols inside and outside the bank premises to ensure security and safety.

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  Waymocharge

  Sept 2022 - Dec 2022

  Marketing Intern

  Assist in researching and analyzing market trends and customer behavior to identify opportunitiesforsoftwaresales and marketing campaigns.•Conducting research, creating and implementing digital media plans.•Assisted in creating and curating engaging content forsocial media platformsto promote software products andservices, aligning with brand guidelines and target audience preferences..•Preparing progress reports to optimize and update clients on their campaigns.•Optimizing digital media and paid search campaigns.•Providing excellent client service to ensure client satisfaction.•Composing social media and search ad copy based on best practices and client briefings Show less

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  TELUS

  Aug 2024 - now

  Event Sales Representative

  -Achieved a 30% conversion rate on leads at events, successfully turning potential customers into sales opportunities through effective communication and engagement.-Provided personalized recommendations to customers, matching them with the right wireless devices and plans based on individual needs.-Interacted with over 1,000 customers at various events, enhancing brand visibility and fostering positive associations with Telus products and services.-Tracked sales data and customer interactions to report on performance and optimize future event strategies. Show less