Sujit Gupta

Experience

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  Spicejet Limited

  Jan 2009 - Sept 2013

  - Taking care of the safety and security of the passengers on board the flights and serve them. - Understanding the duties of your assigned position during flight and acting your best.- Ensuring the satisfaction of passengers by answering questions and offering them assistance.- Checking cabin before take-off to ensure compliance to safety regulations- Other Training received, First aid, emergency response, AVSEC, Image Enhancement etc. To perform all security related functions as given for airline operations by the Bureau of Civil Aviation Security. Screening, frisking and overall safety & security of the passengers & their baggage.

  • Cabin Crew

    Oct 2011 - Sept 2013

  • Customer Security Executive

    Jan 2009 - Oct 2011
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  Sutherland

  Nov 2013 - Sept 2015

  Sr.Associate

  - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information. Contribute to team effort by accomplishing related results as needed. Show less

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  Wipro Digital Operations and Platforms

  Oct 2015 - Aug 2019

  - Ensuring maximum utilization of manpower by use of technology, internet and other database to minimize waiting time.- Identified opportunities, researched new opportunity possibilities, collaborated with operations team to implement changes to achieve maximum efficiency - Instrumental in revamping the web portal and training materials, thereby improving communication flow and adding an effective sales tool for field reps.- Discuss fares and routes with customers and issues, reissues, endorses and reroutes tickets in accordance with established detailed procedures. Includes accurately calculating fares, booking flights.- Reconfirms and/or cancels flight reservations for customers as requested. Show less

  • Team Leader

    Mar 2018 - Aug 2019

  • Sr Associate

    Oct 2015 - Mar 2018
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  Iksula

  Feb 2020 - now

  Assistant Manager - Managed E-Commerce

  - Manage day to day delivery of request received via assigned tasks to individuals and tracking closure / completion / managing backups/ absenteeism.- Making sure that all the issues / hurdles in service delivery are logged, tracked and solved.- Formulate new hire training programs and cross training initiatives. - Analyze metrics to assess process performance / Team scorecards.- Streamline the resource distribution to ensure allocation of resources on time and in accurate quantities.- Conduct regular meetings with the team to receive feedbacks and suggestions.- Reports and analysis.- Client Management.- Shift management & staffing for the team to achieve maximum utilization. Show less