Joseph Higgins

Experience

• 

  William Hill

  Jan 2005 - Jan 2006

  Administrative Clerk

  My duties included:• Opening and Closing for business.• Working with EPOS computer systems.• Dealing with customer queries and complaints• In house customer relations trainingDuring my time in William Hill Bookmakers I acquired firsthand knowledge of the service industry. I gained confidence in customer relations, and a working knowledge of EPOS computer systems. This position also served to enhance my interpersonal skill.

• 

  G4S

  Jan 2006 - now

  In July 2015 I was promoted by G4S Cash Solutions to Internal Cash Assurance Auditor. My duties include:• Investigate significant discrepancies in cash/ coin stock ledgers.• Analyse and trend data from cash audits and counts, process audits and claims to identify potential risks and to develop key indicators.• Perform periodic audits of the financial reconciliation process with respect to cash and coin stocks and transactions• Perform periodic audits of the adequacy of each branch in Republic of Ireland, Northern Ireland & occasionally United Kingdom• Implementation of problem solving techniques to identify root causes of deficiencies, and recommend control improvements and appropriate containment. Obtain management agreement and track implementation by an evidence-based approach.• Consult with wider management on operational process changes, ensuring all changes are tested and risk assessed using appropriate methodologies. Oversee wholesale moves, closures and new contract wins to ensure controls are maintained.• Perform periodic independent cash counts in all branches.• Escalate significant risks and issues to the Cash Assurance Board and to the Service Excellence Centre as appropriate.In 2015 I received the opportunity to become G4S’s Internal Auditor. This allowed me to become part of a cash assurance team & complete audits in 10 different sites in Ireland including some audits in Northern Ireland & UKI have gained valuable experience in investigating and reconciliation problem solving. G4S have become reliant on my experience in allowing me to improve operational processes within the business. I have completed a large number of periodic audits and projects including Bank of Ireland ATM Log & Data. I have continued to be a source of expertise within G4S regarding compliance and procedures. Show less In March of 2012 I was promoted by G4S Cash Solutions to a newly created role of Claims and Compliance. My duties include:• Perform periodic compliance checks of the financial institutes processes and their holding balances of all G4S branches in Republic of Ireland• Maintain communication with operations and directors by completing and publishing monthly compliance reports• Ensuring that all compliance and Audit procedures were adhered to.• Creating T-Card system in relation to compliance and ensuring that all branches passed their internal audit• Data analysing compliance failings and tracking individual • Responsible for all investigations into Claims made by against G4S Ireland and establishing root cause and procedure failures• Ensuring that all investigations were financially controlled and monthly reconciliation checks on G4S accounts• Complete data entry and KPI packs information presented to Managing Director and Cash Manager on monthly basis.• Implementation of problem solving techniques to identify root causes of G4S branch, G4S customer issues, and recommendation of improvement.• Training of new/current members on Claims Database• Creator & responsible for the control of operating procedures of the G4S Document Management SystemWhile working in this role I have developed an excellent knowledge of operation and compliance. I have enjoyed the responsibilities, projects that were assigned to me and feel I have made an important impact to the business. I have learned how to work within higher level management with using my own initiative and providing accurate data analyse in KPI packs and presentations.I appreciated the importance of teamwork, in providing successful policies and procedures required. A T-Card system was introduced for all G4S sites and lead to a successful period of compliance. Show less While working as the ATM Operations Team Leader my duties include:• Personal contact for the Ulster Bank ATM operations team, responsible for all transactions and ATM account queries within G4S Cash Solutions• Checking and balancing Ulster Bank ATM locations within Ireland• Ensuring ATMs are processed correctly with a daily Excel reports sent to Ulster Bank Head Office• Excellent working knowledge of Excel and Microsoft packages• Training of new staff members While working in this multinational company I developed an excellent knowledge of operating in a high-pressure, team orientated environment. I gained invaluable experience and I enjoyed the responsibilities of working as a team leader & learned how to work within time constraints to ensure deadlines were met. I also appreciated the importance of teamwork, policies and procedures required for an international business to be successful. Show less

  • ​Cash Assurance Internal Auditor

    Jan 2015 - now

  • Claims & Compliance Administrator

    Jan 2012 - Jan 2015

  • ATM Operations Team Leader

    Jan 2006 - Jan 2012