Armando Pintos

Experience

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  IPRO DENTAL LABORATORY

  Feb 2019 - Mar 2020

  Account Manager

  • Canvased the South Florida region, introducing our laboratory’s products and services to dental practices by offering promotional materials and scheduling meetings with dentists and office managers.• Conducted several meetings a day with dentists and office managers, establishing rapport and communicating the value of our products (crowns, bridges, implants, etc..) and services (shade matching, complimentary delivery, etc..)• Oversaw a 5-fold increase in lab revenue from a startup of just under $18,000 monthly revenue to over $100,000 monthly revenue in under a year.• Trained new sales representatives, 2 of which continue to work as office managers today.• Coordinated with a team of 4 office managers and administrators to process new cases, manage accounts, and relay dentist’s specifications to lab technicians. Show less

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  American Express

  Jul 2021 - now

  Customer Care Professional

  • Provided white-glove, industry leading customer service to Platinum card holders, solving their concerns from end-to-end• Communicated the value of American Express’ various card products and benefits• Generated value by upselling/cross-selling relevant products and services to enhance our card members relationship with Amex• Managed card holders accounts, handled disputed transactions, explained balances, and assisted with payments among numerous other procedures to ensure complete customer satisfaction• Participated in various trainings and meetings, developing skills and understanding of an ever changing enterprise in a fast-paced environment Show less