Anne Schwabe

Experience

• 

  Cambridge Communications

  Jan 1985 - Jan 1988

  Operation Analyst

  Coordinated new phone system installations with clients (coordinated with phone company, technicians and client for target dates). Managed day to day support calls.

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  Shared Technologies, Inc.

  Jan 1988 - Jan 1990

  Telecom Site Manager

  Provided telecom support services to shared tenant customers on several telephone systems (Intecom, Nortel PBX and DMS 100) from initial database design, floor plans, installation, training, and ongoing support. Tracked and managed telecom invoices for clients.

• 

  Centex Telemanagement

  Jan 1990 - Jan 1993

  Service Director

  Provided one stop shop to clients in managing their telecom providers (phone lines, telecom equipment, and cabling needs, floor plans) for small to medium sized companies. Supported clients in Illinois downtown Chicago, and surrounding suburbs.

• 

  FIS (Formerly Metavante Corp / Formerly M&I Data Services)

  Jul 1993 - Nov 2011

  Project Manager Technology

  Manage projects involving specific technology integration and infrastructure environment build-outs across multiple sites including call centers. Manage projects across functional teams onshore and offshore. Development of new or upgraded products and services.

• 

  FIS (formerly Metavante)

  Jul 1993 - Nov 2011

  Voice Project Manager

  Project managed phone system and call center technology installations from due diligence, planning, executing, and financials to closing the projects successfully for Metavante, and M&I Corporate / Bank sites. Worked extensively with call center resouces to upgrade and / or replace call center telecom equipment (Crystal report system, eWFM, Aspect, Nortel, Cisco IPT and IPCC, IVR systems, call recording systems).

• 

  Girl Scouts of the USA

  Sept 2002 - Jun 2010

  Scout Leader

  Took over leading troop in 2003 from the previous leader. Troop of 5 girls was build up to having about 16 girls. Planned and organized events for the girls to earn badges and teach them to respect others and to build relationships, organized: camping trips, earn badges, charity events, and socialize.