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Robert Kydd

Robert Kydd

Team Lead

Followers of Robert Kydd345 followers
location of Robert KyddMesa, Arizona, United States

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  • Timeline

  • About me

    ITSM/ITIL Lead Process Engineer at The Segal Company

  • Education

    • Brigham Young University - Idaho

      1995 - 1997
      Associate Degree in Business Accounting and Languages

      Activities and Societies: Russian Club Heavy emphasis on Math (Algebra, Calculus, and Statistics - worked as math tutor also) and Accounting (Financial and Managerial). Studied Information Systems (led to major) and languages (Russian).

    • Western Governors University

      2017 - 2019
      Masters of IT Management Information Technology Graduate

    • Brigham Young University

      1998 - 2000
      Bachelor Degree in Business Information Systems

      Activities and Societies: Management Society BA in management with emphasis on Information Systems.

  • Experience

    • Sento

      Feb 1999 - Apr 2000
      Team Lead

      Supported Gateway computers in European countries with emphasis on Swedish speaking users.Supported McAfee Virus Protection through email.Supported STSN (high speed internet for hotels) through phone.Led 24 hour call-support team of 12 members for technical support of multiple accounts. Hired, trained, and disciplined as team lead.Built troubleshooting tool using HTML to decrease troubleshooting and training times.

    • Zila Pharmaceuticals

      Jun 2000 - Mar 2002
      Financial Analyst

      Designed, updated, and maintained workbook to automatically produce financial report package for board of executives comparing current year information with prior year, forecast, and budgeted amounts.Produced and analyzed financial packet every quarter for board meetings.Worked with CFO to create PowerPoint slides for board meetings Maintained cash flow report.

    • Segal

      Mar 2002 - now

      SharePoint team site design, development and maintenanceDocumentation responsibility for projects and rolloutsContinued responsibilities as LAN AdministratorFocused Support on Los Angeles office (travel twice a month) as well as Phoenix responsibilities Network MonitoringServer UpdatingDesktop Troubleshooting and Re-ImagingPrinter Maintenance and TroubleshootingTape Backup maintenanceEmail supportEmail Quarantine Monitoring, Research and Whitelisting/BlacklistingWeb Filter Research and WhitelistingTeam Site development/implementationBlackberry supportRemote Site support (Denver, San Francisco, Los Angeles)After Hours SupportNew Hire/Departure configurations

      • ITSM/ITIL Lead Process Engineer

        Oct 2022 - now

      • Senior Systems Administrator

        Oct 2018 - Feb 2023

      • Senior LAN Administrator

        Apr 2010 - Oct 2018

      • LAN Administrator

        Mar 2002 - Apr 2010

  • Licenses & Certifications

    • ITILv4 Specialist Create, Deliver and Support Certificate

      PeopleCert
      Jan 2024
      View certificate certificate

    • ITIL Foundation Level

      PeopleCert
      Nov 2022

    • Certified Associate of Project Managment (CAPM)

      Project Management Institute
      Oct 2018

  • Honors & Awards

    • Awarded to Robert Kydd
      Quality Star Award Segal Consulting Apr 2019 Since its founding, The Segal Group has had a reputation for performing work of the highest quality and for providing stellar client service. To emphasize the importance of embedding quality in everything we do and to support our ongoing focus on providing the very best service to our clients, we established the Quality Star Award. Recipients of this award are strong role models for the behaviors for which Segal is so well known.
    • Awarded to Robert Kydd
      Competent Toastmaster (CTM) Award Toastmasters Sep 2005 Completed 10 speeches ranging form 5 minutes to 10 minutes, and 10 critiques of other's speeches.

  • Volunteer Experience

    • Scoutmaster/Committee Chairman

      Issued by Boy Scouts of America on Sept 2011
      Boy Scouts of AmericaAssociated with Robert Kydd