Valentin Vasile

Experience

• 

  Mediafax

  Jun 1384 - May 2006

  Media Analyst

  - Analyze and interpret the statistical data and media tendencies for our customers and writing media analysis reports in both English and Romanian;

• 

  Romstal

  May 2006 - Nov 2007

  Account Manager

  - Managing business relations with top company's customers, providing technical and commercial support;

• 

  Herus Electric SRL

  Feb 2007 - Jun 1389

  Account Manager

  - Managing business relations with top company's customers, providing technical and commercial support;

• 

  Schneider Electric

  Jul 2009 - now

  Lead the development and implementation of the Digital Energy division's strategy and operations across Central and Eastern Europe zone (20 countries). Responsible for the P&L of the Digital Energy products portfolio, covering transactional, solutions, and services businesses in Digital Buildings, Digital Power, and Microgrid. Lead development and implementation of Digital Energy division strategy, transformations and effective and efficient operations across all countries in South-East Europe cluster.Responsible for cluster P&L of the Digital Energy products portfolio which serves across transactional, solutions and services businesses in Digital Buildings, Digital Power, and Microgrid. - Lead the marketing strategy and execution for Romania. Responsible for product management, pricing, channel management, digital customer experience and customer tools, commercial policy, go to market, Annual Marketing and Sales Plan and marketing communication(MARCOM); - Oversee the development of the quality strategy and customer experience in Romania;- Manage the C&Q team, across several functional roles: logistics, customer experience, sales support, customer care, masterdata, continuous improvement and quality management system; - Develop, implement and coordinate People development strategy and performance management programs for Customer Care Centers located in Central and Eastern Europe countries (Leadership, Coaching, Scorecards, Career Path, Onboarding);- Lead local Training team on developing, coordination and delivery of the Training Programs; - Provide Leadership and day to day management of team (~20 support agents);- Salesforce platform process advocate on behalf of MCCC Bucharest; - Coordination and delivery of the Customer Care Training Programmes, including Product, tools, and soft skills; - Provide 1st level general support pre-sales and post-sales, phone, mail and electronic to SE customers and partners;

  • Digital Energy Business VP - Central and Eastern Europe

    Mar 1403 - now

  • Digital Energy Business VP – South-East Europe

    Apr 1403 - Mar 1403

  • Marketing Director Romania

    Jan 1399 - Apr 1403

  • Customer Satisfaction & Quality Business Partner at Schneider Electric

    Dec 1396 - Jan 1399

  • Training and Development Manager

    Jun 1395 - Nov 1396

  • Teamleader - Mutualised Customer Care Center

    Jan 1392 - Jun 1395

  • Customer Care Excelence Training Responsable

    Jan 1391 - Dec 1392

  • CCC Generalist - Technical&Commercial Suport Engineer

    Jul 2009 - Dec 1391