Prashant Sharma

Experience

• 

  STMicroelectronics

  Nov 2006 - Aug 2012

  Senior Application Support Engineer .

  • The Job required interacting with Business Users, Solutions & Service Managers, and Technical Software Development Teams regarding the Implementation, Application Maintenance, Enhancements, Release Management, Deployments and Service Transitions.• Led a team of Support Analysts handling Product/application support & operations delivery with efficiency.• Led Monthly and Quarterly Management Communication Meets & Health reviews.• Adherence of Processes and Functions such as Incident Management, Problem Management, Service Level Management, Knowledge Management and Service Desk Support. • Analyse and prepare trends of various maintenance and support activities for Reporting and Data Analysis.• Assist in troubleshooting, resolving and reporting on application issues while managing operational support. Show less

• 

  American Express

  Aug 2012 - now

  Drive the annual tech investment planning for GSG servicing capabilities, ensuring key outcomes are prioritized and optimally sequenced.• Primary point of contact for preparing communication for bi-monthly Senior Leadership Team Update review meetings on overall program progress & any potential risk.• Identify, escalate program risks & recommend mitigation strategies to ensure program success.• Deliver data-driven insights to support financial and risk management decisions.• Manage Head count back-fill process & portal to track the submission/approval of requisition requests.• Drive end-to-end data management and financial/delivery-based reporting for GSG capabilities.• Conceptualize the KPIs and design the program health check dashboards to empower senior leadership with data insights.• Lead & drive the data quality awareness by developing operational governance frameworks that can be leveraged by Product teams.• Ideate and implement process improvements & recommend solution for business problems.• Mentoring and coaching team members. Show less • Demonstrate exceptional stakeholder engagement with both internal and external vendors from technical staff through to board level.• Design automated frameworks in SharePoint to track/support smooth functioning of projects.• Develop executive level insightful reporting dashboards using Tableau resulting in reduced cycle time from 7 days to 2 days.• Extracting geospatial reports using ArcGIS tool (ESRI) helping merchant expansion & revenue generation • Liaising with Product Managers and Development teams for smooth deployment of projects. Show less

  • Consultant- Investment Strategy

    Mar 2015 - now

  • Capability manager

    Aug 2012 - Feb 2015