Christopher Cruz, EMBA

Experience

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  Verizon Wireless

  Jan 2007 - Jan 2009

  Senior Data Sales Manager - Consultant
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  Windstream

  Oct 2009 - Jun 2012

  Manager - Engineering Operations

  I served in a Team Lead and Manager role ensuring competent resolution of all high-level engineering system issues within the Network Operation Center (NOC) of Windstream, a telecommunications service provider based in New York.➽ I drove company growth by ensuring project completion within SLA’s and promised timelines while overseeing and mentoring a staff of 65. I worked as a liaison between IT Software Development and stakeholders, I oversaw the budget and managed the scheduling, and I focused on bringing in and consistently mentoring talented employees for NOC silos. I developed a positive work culture and also created a highly effective Project Management team to help with medium-to-large hot-cuts and projects. Show less

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  Time Warner Cable

  Jan 2012 - Jan 2016

  As TWC's Manager of Data Operations, I oversaw the East Region Serviceability Department providing guidance for a large team of ~150 internal employees and external contractors while managing projects and implementing tactics to reduce residential and commercial serviceability inconsistencies.I collaborated with Project Managers and the Senior Leadership team to standardize design processes and procedures. We also created cross-departmental process reviews and developed action plans to exceed Design KPI'sAs Salesforce lead, my team managed the organization's enhancement request and development needs within the CRM platform to ensure we were meeting sales goals, post-sales responsibilities, and client engagement. ♜ I'm proud that I was ranked as a Top 5% Tier employee and was hand-selected by the management team to participate in their Management Development Program, which I completed program in 2016. Show less I worked in a hybrid role focused on cloud computing Product Sales and Management for TWC’s Southern Region covering North Carolina, Virginia, and Alabama. I provided team leadership for a diverse group of ~75 employees and contract workers including Sales Executives, Technical Support Advisors, Product Specialists, and Reporting Analysts.Some of my main contributions as TWC's Regional Product Manager included cloud product and online application planning, design, production, and management, and meeting with executive teams to resolve high-level network issues by altering project roadmaps if needed.🎯 I won the "Stellar Leadership in Design" award in 2014 and increased MRR by 34% within 6 months. I additionally uncovered millions in unbilled orders and lead a Business Class to Salesforce migration project during my role as Project Manager & Order Fulfillment Supervisor from 2012 to 2013. Show less

  • Manager - Data Operations

    Jan 2014 - Jan 2016

  • Regional Product Manager | Project Manager & Order Fulfillment Supervisor

    Jan 2012 - Jan 2014
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  Charter Communications

  May 2016 - Aug 2017

  Sr. Manager - Sales Support & Order Management

  I worked as an effective Change Agent during the company merger from TWC; I partnered with the East and West Order Management and PAC (Dispatch) Senior Leadership to provide transitional support, in addition to providing strategic direction and daily oversight of the Order Management and Sales Support team working remotely in the Carolinas and surrounding region. As Senior Manager, I was responsible for driving company growth and performing Director-level duties while leading a diverse team of 70 focused on exceptional customer service.Some of my daily responsibilities included project planning and scheduling, managing a large budget, and assisting with high-level standardization projects while utilizing multiple CRM software; such as salesforce and an in-house billing CRM software. I maximized my team's productivity while ensuring quality control. As Salesforce lead, my team managed the organization's enhancement request and development needs within the CRM platform to ensure we were meeting sales goals, post-sales responsibilities, and client engagement. Show less

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  Spectrum Reach

  Aug 2017 - now

  Currently serving as an executive leader and Client Success Director accountable for overseeing sales staff, marketing implementation, product management initiative, Salesforce CRM platform initiative and SaaS platforms, and purpose planning for Spectrum Reach. I was originally hired in as the Director of Media Sales Support for the Northeast Division in August 2017, but switched over to work in Client Success in December 2020 during a company reorg. I am currently focused on enterprise-wide sales of the AD Portal advertising tool, Sales Enablement Managers, and working as an inclusive leader for my team to help them sell the linear advertising tool to small and medium business clients. Show less

  • Director, Brand Marketing, CX Automation & Customer Engagement

    Aug 2023 - now

  • Director of Client Success | Director of Media Sales Support, Northeast Division

    Aug 2017 - Jan 2024
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  Reluxme, LLC - Corporate Short-Term Housing in Charlotte, NC

  May 2019 - now

  CEO & Founder of Reluxme Corporate Housing

  Discover Unmatched ComfortWhether you're traveling to Charlotte for work, relocating to the Queen City, or seeking a short-term rental option for your family, Reluxme offers an unparalleled level of comfort, convenience, and sophistication.Our spaces are tastefully furnished, and our strategically located accommodations provide both accessibility and tranquility, setting the stage for a truly exceptional stay.