Michael Freet

Experience

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  US Army

  Feb 2006 - Sept 2013

  -Planned, created, and managed a secure network for the Security Forces Assistance Team Training Center in Fort Polk, LA. Directly responsible for supporting 2700 staff and rotational students by providing Active Directory services, file sharing, email, and help desk / phone support. Trained and supervised 3 technicians on basic and advanced troubleshooting, help desk operations, and customer care.- Utilized WhatsUp Gold, Remote Desktop Protocol, and Remedy to manage and direct help desk and phone support resources, resulting in a 99.9% reliability rate. - Served as Commander’s advisor for new Information Technology products and capabilities, supervised procurement, and evaluated training on newly integrated systems for an organization of 250 personnel- Planned and coordinated life cycle replacement program for IT equipment within a 250 employee organization resulting in an increase of maximum organizational effectiveness through technology updating. - Provided desktop support, phone support and software support for a 250 employee organization. Show less - Tracked and enforced Information Assurance training for more than 475 personnel, resulting in 100% compliance by all users. - Developed and implemented a communication user training program that was recognized at senior executive leadership level; it has since been adopted by more than 20 organizations.- Supervised 2 managers and 14 employees, responsible for the health and welfare of the employees and their families ensuring that all employees were prepared for any mission.- Responsible for the accountability and operations of government equipment and a fleet of 6 vehicles worth 1.5 million dollars; developed a unit communications maintenance tracking program which increased the operational readiness rate from 37% to 94%. Show less - Supervised the maintenance and guaranteed the operational capability of communications equipment valued at more than 20 million dollars while in support of Operation Enduring Freedom: resulting in sustained communications across seven countries.- Supervised and implemented the lifecycle replacement program and operating system upgrades for over 450 systems, ensuring organizational software and automation assets were up to date.- Tracked and enforced Information Assurance training for large organizations resulting in 100% compliance by all users. Show less

  • Systems Administrator/Help Desk Manager - [25U]

    Oct 2011 - Sept 2013

  • Communications Operations Manager

    Nov 2010 - Oct 2011

  • Communications Operations Manager

    Feb 2006 - Oct 2010
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  Superior Group

  Dec 2013 - Mar 2014

  Desktop Support Technician (Contract)

  - Migrated over 350 systems from Windows XP to Windows 7 ensuring continued network updating securely. - Provided end user training to ensure all personnel maintained continued business functions with Windows 7- Troubleshot compatibility issues encountered with the change from Windows XP and Windows 7.

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  CSC

  May 2014 - Nov 2014

  Tier 2 Help Desk Technician (Contract)

  - Provided phone support for Transportation Security Administration (TSA) supporting 50,000+ employees throughout the U.S. and overseas by troubleshooting hardware, software and connectivity issues within a Windows and Apple environment using remote software- Active Directory management of user profiles for network access and mobile device provisioning of access profiles; created, modified, and deleted AD profiles- Performed analysis, diagnosis, and resolution of complex incidents for end-users and implemented corrective solutions Show less

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  Cardiovascular Provider Resources - HeartPlace

  Sept 2015 - Mar 2017

  Systems Administrator/Desktop Support

  - Configured and administered the HEAT (Lumension) EMSS (Endpoint Management and Security Suite) to perform remote critical patch management, antivirus management, application control and device control for 590 workstations and servers.- Utilized Wireshark, NMAP, and AngryIP to monitor and analyze network traffic and identify network components.- Provides technical support for 550 employees to include troubleshooting hardware, software and connectivity issues within a Windows environment.- Utilizes HEAT EMSS to perform remote critical patch management, antivirus management, and device control for 590 workstations and servers.- Configured WDS (Windows Deployment Services) server to increase HelpDesk personnel productivity using VMWare images and SmartDeploy software.- Monitors critical equipment using Solarwinds in order to maintain high reliability.- Configured and installed Fortinet routers in multiple remote locations to create VPN tunnels for secure communications. Show less

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  Surgical Notes

  May 2017 - Sept 2017

  Support Manager

  - Installed, configured and troubleshot proprietary software, hardware and SQL database used for automation and storage of medical charts at 350+ clinical sites nationwide- Responsible for upgrading and migrating SQL database- Participated in rotational on-call support for 24/7 support

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  LeaderQuest Dallas

  Oct 2017 - Jul 2018

  Student
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  Cardiovascular Provider Resources - HeartPlace

  Jul 2018 - Mar 2022

  Systems Engineer / Helpdesk Manager

  Utilize SentinelOne platform to monitor, detect and respond to viruses, malware and randsomware attacks. Responsible for incident response for any alerts. - Standardized network configuration across 26 remote sites to include all Fortigate application-layer firewalls and Cisco switches. Increased security of all networking devices creating a secure interconnected network.-Migrated entire organization of 26 sites and 550 personnel from on-premise Shoretel phone system to cloud-based Vonage VOIP system. Responsible for all configuration of Quality of Service and call quality improvements. - Responsible for upgrading 26 Domain Controllers from outdated hardware to new Lenovo servers running Server 2019. - Responsible for VMware environment consisting of 4 ESX running more than 35 virtual machines and virtual switches.- Maintained backups for critical systems, firewalls, switches for disaster recovery.- Managed Group Policy for Active Directory forest consisting of more than 600 endpoints.- Manage 3 personnel for Helpdesk Operations Show less

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  Halff Associates

  Apr 2022 - now

  Information Technology Security Analyst