Gena Armstrong

Experience

• 

  Pittsburgh National Bank

  Feb 1980 - Jan 1996

  User Analyst/Special Projects Coordinator/International Banking, Supervisor

  Managed merger and acquisition mainframe projects including: installment, interface, product development, standardization, implementation, conversion, training, information delivery and process review from the Credit Policy perspective.Liaison for commercial loans and various lines of business for various stages and report development.Business Continuity - development, implementation, and review.Developed tracking mechanism for all collateral, UCC's and satisfaction documentation.10 years International Banking experience including heavy client contact, clean collections, documentary collections, letters of credit, accounting, currency transaction and reporting functions, managed employees. Show less

• 

  PNC University, Regional Community Banking

  Jan 1996 - Jan 1999

  Senior Training Officer

  Developed, coordinated, and delivered management and new hire training including soft skills, technical skills, document preparation and completion, regulations and compliance/policy.Created and developed curriculum directed to adult learning.Performance and competency consulting for all lines of business.Database administration for various tracking purposes.Project Management - program developed, system related and distance learning - certified.Supervision and management of various numbers of employees at any given time. Show less

• 

  PNC Consumer Services

  Feb 1999 - Aug 2006

  Portfolio Oversight

  Oversaw the loan origination, underwriting, customer service, and marketing areas as related to regulatory, compliance, risk and audit functions of the education loan portfolio.Conducted annual servicer audits and file reviews.Lead and participated in various projects including system-related initiatives; origination set-up; conversions; online application development, and imaging.Wrote and maintained policies, procedures, and process/data flows.Wrote and monitored training for operation and regulatory initiatives.Updated website for language changes, rate changes, and content.Vendor Management - coordinated all agreements/contracts and related due diligence in a database.Privacy Initiatives - including regulatory and security related.Exception and Account Reconciliations, Servicer Billing/Invoicing. Show less

• 

  PNC

  Aug 2006 - now

  • Work with various vendors, project teams, IT areas: Commercial, Consumer, Retail, Datamart, Tax, Reporting, HR, Lotus Notes, Sharepoint, Treasury Management, and others• Manage, lead and participate in various projects (Waterfall and Agile) and initiatives such as: Records Request Database, Client Statements, and Reconcilement & Billing Optimization, ART Judgments, Business Credit Collection and Advance automation, Everest Decommission, ServiceNow, Floorplan, etc.• Present training to applicable staff and develop training, database, and reference manuals• Prepare and distribute communications regarding impacts to appropriate lines of business due to results of internal consulting; change management; process, procedure, or system impacts• Participate in FATCA and Tax initiatives impacting work groupso Develop a database to address tax withholding risk, used by Corporate Tax, Agency Services, Letters of Credit and Real Estate areas• Member of SWPA Grow up Great Market Leaders and Outreach Teams; Team Captain• Lean Six Sigma Yellow Belt; Planned, Developed, Implemented Black Belt level Project• Write test plans and scripts; perform validations• All commercial lending merger and acquisition activities for the ACBS system, including, but not limited to, due diligence activities, system mapping, developing and maintaining task and issue lists, and post conversion activities; multicurrency initiatives, managed all aspects of the divestiture project• Developed web-based system inquiry screens and training guides• Developed GUI system screens• Special projects related to any area involving commercial lending and other lines of business • Testing for business requirements, acquisitions, divestitures, system updates and modifications• Developed Acquisition Playbook for the ACBS system• Managed all aspects of database development projects involving the Lotus Notes team • Member and Team Captain of Service Council Show less Managed staff and provided direction and guidance.Member of the Information Reporting Roundtable.Oversaw all customer and IRS reporting/information returns including: 1098, 1099, 1042-S, 945, 1042, 8809.Developed a universal system interface to accommodate miscellaneous reporting needs.Lead or participated in various project initiatives to enhance current functions and processes, productivity, reconciling,and technology needs.Additionally, reduced manual intervention prone to error.Compiled, tested, and reviewed all technical changes/enhancements related to reporting, mailings, regulations, and processes. Provided direction for requirements of U.S. Citizens, Resident Alien, and Non-Resident Alien clients including, but not limited to: W-8/W-9 forms, regulatory and reporting requirements.Developed databases for manual processes to coordinate various line of business needs.Reviewed and approved various applications and other documentation.High concentration of research, analysis, problem resolution, and customer service. Show less

  • Vice President Business Analysis Advisor

    Mar 2021 - now

  • Business Analysis Consultant Sr - IT

    Jan 2017 - now

  • AVP, Business Analysis Consultant Sr-IT

    Mar 2011 - Mar 2021

  • Corporate Tax Supervisor

    Aug 2006 - Mar 2011