Jack Min

Experience

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  ING-BOB Life Insurance Co.,Ltd.

  Mar 2003 - Mar 2010

  Senior Technical Support Engineer

  Management:Management IT help desk team, management team daily work, to develop rules and regulations, develop team work plans and work processes, to assess the work of the team and supervision. Promotion of IT service management processes, developing IT service management to promote the planning, organization IT team to implement processes，to monitor the implementation process and quality management, periodic negotiation with client to make SLA contact based on feedback, through the British Standards Institution (BSI) of the ISO20000 certification.In charge of making purchasing decisions and performing whole purchasing process both for hardware and software, which including applying, approving, price comparison, purchasing, delivering.Manage and negotiate with vendor by evaluating to ensure service quality run in an effective way annually.Technology：The daily maintenance of Windows system platform (AD, DNS, Wins, DHCP, site replication), The customer management of the Windows system supports , The Windows system security patch management and anti-virus(McAfee) management (server, client, notebook), MS Exchange 2000/2003 mail system management and maintenance, Windows platform security setting maintenance(group strategy, Windows, IIS, SQL server),MS SQL 2000 system,ISA Server 2000/2004/2006,Windows File Server (DFSN/DFSR),MS Windows 2008 Cluster system management and maintenance. VERITAS Net Backup configuration management, and VMWare system(ESX) configuration and maintenance.EMC storage management and maintenance, CISCO routers and switches, installation, commissioning and routine maintenance. IBM AS400 system daily maintenance, backup. Daily management of the Sun Solaris10. Professional at installation, configuration and maintenance of Cisco router and switch. Show less

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  Accenture

  Dec 2010 - Nov 2012

  Technical Support Team Lead

  Management：With 2 years of team management experience in Accenture, management OS Support team, management team daily work, to develop rules and regulations, develop team work plans and work processes, to assess the work of the team and supervision, report to direct Manager.Technology： Maintenance of windows system platform (AD, DNS, Wins, DHCP, site replication,IIS) including user management, patch management, virus management, EMC storage configuration and maintenance, Symantec VERITAS Backup configuration management, and VM Ware system configuration and maintenance.Team Number: 4 Show less

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  IBM

  Nov 2012 - Jul 2014

  IT Manager

  Management: Management OS support team, management team daily work, to develop rules and regulations, develop team work plans and work processes, to assess the work of the team and supervision, report to direct Manager.Technology: Maintenance of windows system platform (AD, DNS, Wins, DHCP, site replication,IIS) including user management, patch management, virus management, VMWare system configuration and maintenance.Team Number: 8

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  Kungfu Restaurants Management Co.,Ltd

  Jul 2014 - Sept 2018

  Director of IT
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  广州西鹿网络科技

  Sept 2018 - now

  Vice General Manager