Dustin Smith

Experience

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  Daddy Ray's Commercial Bakery

  Jul 2009 - Jul 2011

  Skid Loader

  • Completed relevant paperwork per order with accuracy.• Implemented sanitation requirements and kept work area to standard.• Correctly loaded skids to standard using muscle and a pallet jack.

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  St. Louis Staffing

  Dec 2011 - Dec 2012

  Temporary Staff Worker

  • Filled a variety of positions and shifts when assigned.• Worked effectively on a team of many different types of people.

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  Sam's Club

  Jan 2013 - Oct 2016

  Overnight Stocker

  Typical nightly duties included merchandising the freezer sections based on company guideline materials while maintaining shelf appearance and stock levels. I was also in charged of receiving and storing product deliveries while rotating for freshness. During my employment I also earned and maintained a company-sponsored forklift certification.

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  RK Stratman, Inc.

  May 2017 - Jul 2018

  Line Worker

  Daily responsibilities include working as a team player to precisely load pallets with cases of product. After the pallets are loaded, my job is also to weigh them and accurately file the paperwork with the billing department before labeling and wrapping the pallet for shipping to the recipient. Side tasks usually also include helping with area sanitation, providing relief work in the dock/receiving area, and other tasks to keep the team running smoothly.

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  Modis

  Jul 2018 - Jan 2019

  IT Contractor

  First Project, July-October: Level 2 Support Analyst / Migration Specialist with Elsevier Inc.Second Project: Computer Refresh Technician for Multiple Project Sites• Worked in corporate locations to remove and replace 15 older workstations and monitors.• Effectively communicated with users to reinstall preferred programs and user profiles while reconnecting them to the local secured network.

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  Elsevier

  Jul 2018 - Nov 2018

  Level 2 Support Analyst / Migration Specialist

  • Provided excellent customer service and advisement on company product lines.• Managed and escalated customer support tickets using Oracle and Jira.• Worked as part of a team to meet the support needs for the Midwest region.• Gained experience with various LMS systems such as Canvas, Blackboard, etc.• Worked with system administrators for educational communities to migrate resources from Learning Objects by Cengage to private LMS servers

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  Charter Communications

  Sept 2022 - now

  Communications Desk Associate Business Analyst

  • Worked as a communication bridge between the ITSOC, ROC/NOC, and Help Desk positions to proactively monitor inbound subscriber calls, escalate potential issues to appropriate fix teams or ITSOC using Service Now and Remedy ticketing, and assist fix agents teams in troubleshooting.• Researched and analyzed call volume, outage, and root cause trends for all business lines in order to escalate potential issues for resolution.• Created and sent Priority 1 and Priority 2 executive level alerts to inform and update department leadership of impactful events for their respective departments.• Monitored overnight maintenance runs to capture and escalate any issues that occurred to appropriate teams. Show less