Nehal Ahmed

Experience

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  Ooredoo Qatar

  Sept 2010 - Mar 2011

  Executive sales outbound

  Responsibilities • Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. • Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship. • Follows up with customer via telephone or email following initial sales contact. • Identifies customer issues and provides appropriate solutions via up sell of additional products. and or services and obtains customer commitment and facilitates delivery of product. • Continued product education to better service customer calls Maintains accurate daily record of sales in sales tracker. Show less

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  Marketing Executive at NBK SERVICE

  Mar 2011 - Nov 2011

  NBK Service

  • Putting marketing plan for available services. • Putting an action plan to establish call centre. • Generating marketing ideas to increase sales of all the divisions. • Following up VIP customers and getting new ones. • Observing the quality of customers data that are registered by Service Advisors in the system to improve sales and marketing plans. • Surveying the customers’ satisfaction and report customers’ feedback weekly to the managers. • Receiving customer complaints & assign it to the responsible department. • Co-operating with IT department regular to modify the system according to the new needs Show less

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  DHL Express

  Nov 2011 - Aug 2017

  1. Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met. 2. Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. 3. Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. 4. Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. 5. Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. 6. Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. 7. Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer. 8. Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship.2. NATURE AND SCOPE a) Context b) Reporting Relationshipsc) Contacts d) Problem Solving e) Decision Making f) Planning and Organization Show less To maximise the sales revenue from an existing base of customers, whilst at the same time generating new revenue from potential customers. PRINCIPAL ACCOUNTABILITIES • Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade. • Probe, question and understand completely the customers’ needs and requirements to understand where DHL’s service offering can add value to the customers business. • Identify potential, negotiate and persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers. • Source and action new business leads and persuade potential customers to utilise the DHL services to generate additional sales revenue from new customers. • Monitor credit issues and deal with Finance Department and be aware of issues with no payment and act where necessary to ensure Outstanding money is collected. • Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring. • Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently. • Analyse figures and reports and spot trends and identify issues and take appropriate action where necessary to maximise revenue by addressing issues early.4/9• Consistently meets departmental sales goals of AVE EUR 110, 000 in monthly net revenue generated from sales activities while maintaining a satisfied customer. Show less

  • Sales Territory Manager

    Jan 2016 - Aug 2017

  • Telesales Account Manager

    Nov 2011 - May 2016
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  Bayt.com

  Aug 2019 - Sept 2020

  Enterprise Relationship Manager

  Acquire large & small scale companies that have no significant revenue history with Bayt.com by selling Bayt.com’s recruitment products & services Transition customers who previously purchased from Bayt.com while maintaining the highest level of customers’ loyalty, Initiate and develop a strong relationship with assigned verified leads Identify up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service Achieve minimum no. of physical meetings target each day. Manage growth of new business by transitioning them to be loyal customers of Bayt.com Carry out any other sales activities as seen fit by the management.SkillsTeam player Excellent communication & negotiation skills Energetic, people-oriented and self-motivated Strong presentation skills B2B Experience is a plus Show less