Deepak Sharma

Experience

• 

  CA Firm

  Jan 2013 - Jan 2015

  Account Executive

  Accounting - Tally.ERP 9Taxation - Return filing and all direct or indirect taxes mattersAuditing - Concurrent and Bank AuditAlso handled clients for any sort of query or resolution.

• 

  Ola

  Mar 2015 - Apr 2017

  Executive - Operational Fulfilment

  > Maintain all kind of raw data of rates and quotation.> Coordinate with Clients and resolved issues.> Handling driver's calls for any query/complain/resolution> Handling mails of Support@olacabs.com> Proper RCA for escalations and handling customer escalation mails.> Resolving Social media escalations through proper investigation.> Managing customer delight and experience

• 

  Radical Minds Technologies Pvt. Ltd.

  May 2017 - Jan 2019

  Executive - Dispatch

  > Initiated, maintained and managed vendor relationships through regular contact (Email, chat or Call)> Coordinate with vendors and resolved issues.> Negotiated long term vendor contracts and payment terms.> Effectively negotiated pricing with new and existing vendors to maximize profitability.> Resolved vendor related escalations and devised quality metrics for the vendor panel.> Maintain all kind of raw data of rates and quotation. Show less

• 

  OYO

  Jan 2019 - Sept 2020

  Senior Associate - Central Operations

  > Booking (Event) Creation and Modifications on Pan India Level> Fulfillment of events through centralized CRM System> Initiating Proforma Invoice and Taxable Invoice to the Guests> Closure of events as per the defined contracts with the related property> Initiating payment to Food vendors and other related vendors> Handling Daily mails related to any issue happening in any event> Coordinate with Demand Managers and Ground team for payment issues> Making daily reports for :- Package Creation, Modifications, Cancellation and Refund data and all reports on Daily basis as well as on Monthly basis> Working with finance team at every MONTH END for packages and payment settlement Show less

• 

  Healthians

  Sept 2020 - now

  City Head for Maharashtra, Odisha, Gujarat and Chhattisgarh States.Handling 200+ team members including Route Managers, Phlebotomists and Runners for all operational related tasks.Doing daily, weekly and monthly performance analysis with team on the basis of set targets and given KRAs.4+ years of experience in launching a city and hiring team accordingly.Also hiring people whenever productivity gets increased.

  • Senior Manager - Operations

    May 2023 - now

  • Manager - Operations

    Apr 2022 - May 2023

  • Assistant Manager - Operations

    Oct 2021 - Mar 2022

  • Senior Executive

    Sept 2020 - Oct 2021