Natalie Brooks (Assoc CIPD)

Experience

• 

  The Good Relations Group

  Apr 2014 - Oct 2014

  Administrative Junior

  Assisting several departments, including reception, central, office management and marketing.

• 

  Premier Inn

  Sept 2014 - Dec 2017

  Operations Manager at a 204 bedroom hotel with Thyme restaurant, 6 meeting rooms and crew facilities. Total revenue of £3.9mil, leading 2 senior managers, 5 junior managers and 45 team members.• Undertaking recruitment, training, investigations, grievances and disciplinaries in line with the company policies and procedures • Project managing a talent work stream to review and improve recruitment, training and development within Airport hotels including the launch of a new management development programme• Coordinating and assessing Level 2 and 3 apprentices to achieve customer service NVQ’s• Coordinating development programmes including courses on coaching and leadership • Delivering full team training sessions for the launch of new products and processes• Liaising with local schools and job centres to organise work placements and work experience programmes• Passing financial, health and safety and food safety audits• Driving improvements and achieving results in key performance indicators related to guest, team and profit for both rooms and food and beverage Show less

  • Operations Manager

    Dec 2016 - Dec 2017

  • Assistant Operations Manager

    Nov 2015 - Dec 2016

  • Operations Manager

    Feb 2015 - Dec 2015

  • Graduate Operations Manager

    Sept 2014 - Feb 2015
• 

  Citywide Financial Partners

  Dec 2017 - now

  • Coordinating the full recruitment cycle for all positions including creating job specifications, interviews, selection, and onboarding• Creating a structured annual performance appraisal process• Sourcing, implementing and upkeep of an online HR back-office system• Overseeing all ongoing learning and development for all team members• Providing advice and support to the team in relation to ER queries• Monthly, quarterly, and annual reporting on key performance indicators and new business Show less

  • Operations Manager

    Feb 2022 - now

  • Operations Coordinator

    Feb 2020 - Feb 2022

  • EA to Clinton Askew and Client Relationship Coordinator

    Dec 2017 - Feb 2020