Mumtaz Khan

Experience

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  Schroeder Hotel (Amsterdam)

  Jun 1999 - Oct 2009

  Hotel Manager

  💹 Oversaw all aspects of the property’s operation to ensure that it met or exceeded industry standards in areas such as cleanliness, service quality, safety & security and financial performance.💹 Implemented a new sales and marketing strategy.💹 Spearheaded the implementation of a new computer system that improved guest satisfaction by 15%.💹 Developed marketing plans for increasing occupancy rates by identifying target markets and creating promotional campaigns to reach those markets.💹 Planned and executed the implementation and management of a new network computerized reservation and online booking system that improved efficiency and service standards.💹 Maintained effective relationships with physicians, hospital administration, vendors (elevator maintenance), etc., ensuring smooth day-to-day operations at the facility. Show less

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  Citrus Hotel Kuala Lumpur

  Oct 2014 - Apr 2016

  Front Office Manager

  💹 Ensured that all complaints regarding service and accommodations are investigated and resolved.💹 Managed the front office staff and assisted with daily operations, including hiring, training, scheduling, payroll management, and vendor relations.💹 Created and executed innovative front office strategies that driven the hotel to exceed guest satisfaction and revenues.💹 Maintained complete knowledge of all front office department service procedures.💹 Provided exceptional customer service to all customers by greeting guests in a friendly manner and answering phones professionally.💹 Worked collaboratively with all members of the front office team in departmental planning, development, and execution.💹 Implemented and led weekly operations team meetings to ensure that all departments were effectively able to communicate and address areas of concern within the hotel in a timely manner. Show less

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  GSH Hotel & Resort

  Aug 2016 - Feb 2017

  Group Operation Manager

  💹 Oversaw all aspects of the front desk operation to ensure that guests are greeted in a friendly manner with efficient check-in/check-out procedures.💹 Devised, deployed, and monitored processes to boost long-term business success and increase profit.💹 Ensured that housekeeping functions at maximum efficiency by setting standards for cleanliness and maintaining proper inventory levels.💹 Maintained awareness of current market conditions through regular contact with competitors as well as local economic indicators such as occupancy rates and pricing trends.💹 Developed marketing plans to increase revenue opportunities within budget constraints while ensuring compliance with applicable laws and regulations regarding advertising practices. Show less

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  Signature Group of Hotels

  May 2017 - Jun 2022

  Cluster Operations Manager

  💹 Spearheaded cross-functional initiative to achieve a 35% sales improvement💹 Increased customer satisfaction by resolving ball issues.💹 Collaborated with home customers to determine their needs and deliver automotive service.💹 Implemented innovative programs to increase employee loyalty and reduce turnover.💹 Ensured all hotel SOPs, Risk Assessments, and training are carried out, reviewed, updated, and recorded.💹 Participated in guest and sales activities that promote the hotel product and its services.💹 Reduced overtime by 10% through schedule adjustments and staffing adjustments.💹 Developed team communications and information for garden meetings.💹 Conducted data analysis and incorporated findings by thoroughly gathering, interpreting organizing it to utilize it in giving specific feedback for immediate improvement.💹 Designated to Cluster Operations Manager Show less