Kasandra Castaneda

Experience

• 

  McDonald's

  Apr 2016 - Aug 2017

  Crew Member

  *Communicated effectively while taking orders, handle stressful circumstances with customers.*Received Employee of the month for the month of April 2017. *Implemented local promotions and engaged in donation events.

• 

  California State University-San Bernardino

  Jun 2018 - Jul 2020

  Mail Clerk

  •Maintain organization of all incoming mail, packages, and forms. •Inspected mail before distributing it to residents/staff members.•Partnered with delivery services such as USPS, UPS, Fed EX to receive/Deliver mail

• 

  Food 4 Less

  Jul 2020 - Aug 2021

  Cashier

  •Responsible for providing exceptional customer service, friendly environment, and ensured satisfaction of shopping experience. •Communicated with customer on any misunderstanding and worked closely with store leads and management to resolve issues. •Operated POS system, handled cash, card, and online transactions. Balanced amount of money in cash register.

• 

  Macy's

  Sept 2021 - Jun 2022

  *Customer driven service that help forward company goals.*Exceeded company expectations for achieving credit and loyalty ratio’s. *Establish connection with customers and co- workers to promote sales of products. * Decipher customer needs and translate into picking receipt for customer fulfillment.* Analytical mindset with attention to detail to minimize error.* Coordinate with cross functional teams to process shipping orders.* Order management and process internal transactions.

  • Sales Associate

    Jan 2022 - Jun 2022

  • Fulfillment Associate

    Sept 2021 - Jan 2022
• 

  Annex Brands, Inc.

  Aug 2022 - now

  • Administrative Coordinator

    Feb 2024 - now

  • Front Desk Coordinator

    Aug 2022 - Feb 2024