Alanie Ngau

Experience

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  Folio Apparel Sdn Bhd

  May 2007 - Sept 2014

  A&P / Operations Manager

  My responsibilities include to develop and implement of A&P plan/budget for the assigned activities, which are required for the business to gain market awareness and publicity of the company’s stable of brand name in the local and regional markets. managing the general up-keeping of image and well-being of our retail, headquarters and factory operations. This will include ensuring lightings, sound systems, air-conditioning and others fittings are in good working conditions. I am involved in the general up-keeping of image and well-being of our retail, headquarters and factory operations. This will include ensuring lightings, sound systems, air-conditioning and others fittings are in good working conditions. Show less

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  CM Horology Sdn Bhd

  Sept 2014 - Jul 2016

  Operations Manager

  - Manage daily retail operations and sales performance by effective target setting, operational planning and KPI monitoring. Minimizing operating cost and expenses.- Implementing and carry out effective sales and marketing plans set in line with the Company’s business strategies to achieve revenue growth and profitability target- Improve /implement effective Standard Operating Procedures (SOPs)- Handle customer complaints and inquiries to ensure quality customer service has been delivered to achieve high customer satisfaction- Responsible for the outlet opening and closure and to ensure smooth operations and transition- Conduct frequent store visits for better understanding team dynamics and performance and to understand consumer needs and spending behavior- Ensure high standards of customer services and brands images of all stores in accordance to company standards- Build a strong retail team and ensure high level of quality and consistency in retail training at all levels- Drive HR activities to enhance and sustain retail performance – staff planning, recruitment, reduce staff turnover by improving staff orientation, communication, rewards and incentives, and training- Manage stock level and make key decisions on inventory control. Maintain stock levels and resolve stock issues quickly with the inventory department by having clear and efficient replenishment process- Perform other task as per Company’s instruction such as coordinating clearance sale, concept events/ fairs from time to time / service existing wholesale dealer/ corporate sales/ online sales Show less

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  Gigaspeed Technology Sdn Bhd

  Jul 2016 - Nov 2019

  Account Manager

  - Business development, and client relationship management to meet companies’ KPI- Project lead during tender process, from sourcing, negotiation up till tender document submission. - Oversees project’s progress alongside with Project manager, from conducting site survey, client liaison, and project planning

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  Theta Edge Berhad HSE

  Nov 2019 - Feb 2020

  Account Manager
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  Maxis

  Feb 2020 - now

  Account Manager