Ransom Ezhim

Experience

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  Child Education and Community Development Initiative

  Oct 2017 - Feb 2018

  Data Entry Clerk (Volunteer)

  •Accurately recorded and transferred data from source documents to National Orphans and Vulnerable Children Management Information System (NOMIS) database for update and back-up.•Improved the filling and storage culture by creating an efficient filing system that made document retrieval faster and easier.•Organized field trips to source information from beneficiaries and conducted household enrichment program and trainings.

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  UBA Group

  Feb 2018 - Jan 2023

  Efficiently interfaced with regulators for AML/CFT checks, requests and otherissues.Reviewed account opening documentation for completeness and correctnesswhile checking that deferrals if any, were properly approved and not stale.Prioritized transaction monitoring and reviews to ensure nature and volume oftransactions did not contradict customer profiling and ensured deviations weredocumented and corrected.Carried out periodic trainings on AML/CFT/CPF/ABC, and other issues. Also conductedcompliance spot checks in business offices.Served as arrowhead for filing STR and SAR in business offices Show less Built a strong compliance environment that had zero tolerance for policy, regulatory and statutory infractions, and penalties.Recorded zero financial losses from fraud, operational risks, market risks and cyber-attacks in three (3) branches of coverage.Provided compliance counselling, advisory and decision support services to business units on issues including AML/CFT, KYC, Fraud Prevention and Ethics amongst others.Prioritized the driving of clean General Ledger records with 100% integrity ratings, high KYC ratings and made sure exceptions were spotted and streamlined in good time.Rendered timely and quality reports and helped attain record TAT for all processes and thereby guaranteeing customer satisfaction. Show less Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.Maintained accurate and up-to-date customer account information.Made available customer records on demand (Statements, account packages, copies of customer instructions, and others) to customers or other relevant authorities.Strengthened customer relationships by leveraging excellent interpersonal skills thereby achieving customer loyalty.Demonstrated adequate knowledge of banking products and educated customers on these products and promotions thus increasing product sales. Show less Assisted customers make deposits, withdrawals and payments across various platforms accurately while maintaining confidentiality to ensure the Bank is free from any liability.Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.Turned in excess cash to the vault to reduce loss to the Bank from possible theft or pilferage.Audited fellow teller transactions to contribute to dual-control procedures.Reconciled cash drawer and resolved discrepancies. Ensured that physical cash amount and that of transactions posted were always balanced.Sold and cross-sold bank products to new and existing customers. Show less

  • Cluster Compliance Officer

    Mar 2022 - Jan 2023

  • Regional Control Officer

    Jan 2021 - Jan 2023

  • Customer Service Officer

    Feb 2020 - Dec 2020

  • Teller

    Sept 2018 - Feb 2020

  • Digital Channels Marketing Intern

    Feb 2018 - Aug 2018
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  Union Bank of Nigeria

  Feb 2023 - Jun 2024

  Cluster Control/Compliance Officer

  Ensured compliance with internal and regulatory policies through targeted daily/periodic reviews, identified risk areas and proposed solutions to mitigate risk thereby maintaining integrity of financial and non-financial records/systems across 4 branches.Promoted AML/CFT/CPF compliance, sustainability and fraud prevention while conducting detailed investigations where there were breaches and produced reports that were fair, balanced, objective, and actionable.Effectively reviewed account opening documentation in line with CBN’s KYC/KYCB/KYCC, CDD, EDD policy and risk-based approach.Promoted Revenue Assurance by enforcing cost management strategies and ensuring there were zero income leakages.Prepared branches for internal and external audits and scored satisfactory ratings attesting to the sufficiency of internal controls while providing support to ensure open audit observations were resolved. Show less

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  Sterling Bank

  Jun 2024 - now

  Branch Conduct and Compliance Monitoring Partner