Tony Cato

Experience

• 

  Jewish Federation of Palm Beach County

  Oct 2004 - Jan 2009

  IT DIRECTOR

  ***Received multiple pay increases and letters of praise from superiors. IT department ranked #5 in 2009 (out of 189 organizations throughout US/Canada) for preparedness, efficiency, and sustainability. ● Transformed the IT department by overhauling the network, hiring additional staff, creating a helpdesk ticket system, expanding the server room, and establishing a disaster recovery plan. ● Grew network infrastructure 800% to include 22 servers with an alternate work/server location in Boynton Beach complete with server room buildout, new office, generator, servers, and battery backups. Established remote access network policies and procedures to deter business downtime. ● Hired, coached, and managed up to 9 direct reports, which consisted of IT, Helpdesk, and Data Managers with several Database Administrators/Data Specialists. Assessed team performance quarterly and annually. ● Audited costs and contract commitments against the $600,000 department budget. Vetted major purchases for equipment, managing RFQs/RFIs accordingly. Secured service-level and maintenance agreements. ● Negotiated a new contract with a donor management system, which provided advanced donor segmentation and reporting capabilities. Introduced software that attracted $35M in donations annually.● Developed a business continuity and disaster recovery plan to protect the organization against site-wide outages and natural disasters. Established a relocation facility along with multiple backup/data synchronization points with recovery point (RPO) and recovery time objectives (RTO). ● Produced a comprehensive information security plan that outlined INFOSEC measures, such as building and access restrictions and employee training to optimize passwords and identity verification. ● Introduced a helpdesk/ticket management system that cut tech response from 8+ hours to 15-35 minutes. Used system to rollout updated policies and procedures to resolve technical issues faster. Show less

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  Cato's Systems & Support, Inc.

  Jan 2009 - now

  IT MANAGER/IT CONSULTANT

  ● Manage networks, software, connectivity, helpdesk, communications, and cybersecurity for B2B clients, including municipalities (Town of Mangonia Park) and professional services (lawyers, accountants, dentists).● Consult with clients that require network/infrastructure upgrades and updated security measures, such as VPNs and firewalls. Secure devices and access points for on-site/teleworking end-users. ● Track software licensing agreements and initiate patches and updates to desktop software as well as cloud-based SaaS programs, such as File Sharing, Office 365, Adobe, QuickBooks, and DocuSign. ● Work with healthcare clients that require HIPAA privacy/security compliance solutions to safeguard patient information. Detect network anomalies and unauthorized use/access; restrict/block traffic accordingly. ● Establish standard operating procedures (SOPs) and author technical documentation (e.g., business continuity checklist, data backup, disaster recovery plan) to assist internal/external staff with restoring the network using on-site/off-site resources.● Provide budgets and financial forecasts for network redesigns and equipment needs required in the next 12 months. Provide clients with a cost-benefit analysis to justify assets and total cost of ownership (TCO). ● Serve as a system administrator, which includes establishing server room equipment, network connections, setting passwords, configuring email access, installing mobile devices, and configuring software and hardware.● Set up new network configurations and equipment upgrades to boost business continuity, reduce network downtime, and improve staff efficiency. Negotiate network services agreements.● Audit IT assets and advise clients on software and hardware that requires replacement and those with expiring warranties/security issues. Migrated decommissioned network devices with zero downtime. Show less