Chintan Patel

Experience

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  Lake Shore Cryotronics

  Nov 2005 - Nov 2007

  Project Engineer

  - Develop project hardware and software specifications, project budget, development schedule, and schematic drawings.- Manage product development over cross functional departments.- Research, design, develop, test, review and troubleshoot analog/digital circuitry for cryogenic instruments.- Schematic capture using AutoCAD and electronic noise analyses using function generators, oscilloscope, and volt-meter.- Embedded firmware development using assembly language for boot-up and operation of the instrument- User interface programming using VB .NET and object oriented programming skills. Show less

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  Prasang Planners

  Feb 2008 - Nov 2012

  Co-Founder & Customer Event Manager

  − Built a start-up business for the planning and execution of Indian Weddings and a community of Indian Vendors.− Managed client expectations and handled planning, vendor selection, contract negotiation, and deliverables.− Developed minute-to-minute communication and scheduling spreadsheets to organize on the day event execution with zero ambiguities.− Prioritized, facilitated collaboration, and resolved conflicts between multiple vendors during event execution.

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  Emerson Network Power

  Feb 2008 - Feb 2009

  Hardware and Software Product Engineer

  - Develop product requirements and manage development in conjunction with product managers.- Lead planning and execution of internal cross functional projects.- Assist during business analysis, product marketing and product launch.- Provide technical support and communicate new product releases to our global sales and service team.- Resolve escalated customer product performance and quality issues.- Develop and test new hardware and software product features.

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  Baymont Inn and Suites Columbus Ohio

  Aug 2009 - Jun 2012

  General Manager Customer Service & Operations

  - Optimized collaboration of the front desk clerk, housekeeping, and maintenance which increased customer satisfaction scores by ten percent each year.- Plan and forecast monthly, quarterly, and yearly financial budgets to maximize profit and control cost.- Direct and coordinate daily Food and Beverage, Health & Sanitation, and Building Maintenance operations. - Initiated, developed, and cultivated strategic business partnership with Ohio Expo Center in order to meet customer expectations, provide value-added benefits, and achieved 80% penetration at their events..- Responsible for optimal Guest Satisfaction and quick resolve of Complaint Queries.- Ensure well maintenance of property and mechanical equipment for continual improvement in guest services. Show less

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  Vertiv

  Jun 2012 - Aug 2015

  − Led the US and APAC based teams for Datacenter hardware and software technical support.− Facilitated support through problem analysis, ticket assignment, documentation, order verification, testing, escalation, and resolution.− Led communications between product management, service, and engineering to resolve customer issues and advocate for customers.− Handled complex escalated customer issues while maintaining and enhancing customer relationships.− Product training and sales presentations through video conference/WebEx to customers and sales reps.− Drive customer success through feature selection and setup to enhance customers monitoring environment. − Collaborated with the team through daily chat to resolve customer challenges.− Built an internal OneNote knowledge base database for canned responses and improved resolution time.− Writing support documents and guides for current as well as upcoming monitoring products. Show less - Handled Tier I technical support via phone, email, and chat for Datacenter monitoring hardware and software.- Perform software and hardware testing to resolve customers and Liebert Services tickets.- Developed SNMP and HTML batch configuration scripts for communication cards and Self-taught VMware vCenter server management tool to setup a demo environment to improve customers’ first-hand software experience.- Training customer engineers for installation of monitoring hardware and software.- Self-motivated to continually learn about all aspects of supported monitoring, UPS, and cooling products.- Perform On-Site Customer Visits to assist with monitoring software setup and hardware configurations.- Sales rep's "go-to" guy for Nform, SiteScan and monitoring sales quote and preparing Bill of Materials. Show less

  • Customer Support Specialist / Supervisor

    Aug 2013 - Aug 2015

  • Technical Customer Support / Application Engineer

    Jun 2012 - Aug 2013
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  Aangan Restaurant and Cafeteria

  Nov 2015 - May 2021

  Customer Service and Operations Manager

  Oversee customer service and overall operations including, customer satisfaction, human resource management, Inventory planning, and business success.• Coordinate fast-paced service for 100+ daily customers by organizing requests and facilitating communications and co-operations amongst 16 associates.• Educate customers about service plans, budget management, planning execution, and coordinating services and deliverables.• Monitor and improve processes and conduct customer-first training, which helped maintain a high CSAT score and a 4-star rating for the last five years.• Developed positive customer relationships and facilitated engagement on social media channels, resulting in a 30% yearly customer base growth.• Analyze sales and revenue targets, control expenses, manage inventory, and vendor payments. • Resolve service and payment issues promptly to increase customer retention rate. Show less

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  Hopin

  Jun 2021 - Apr 2023

  • Senior Product Support Representative

    Apr 2022 - Apr 2023

  • Product Support Representative

    Jun 2021 - Mar 2022
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  Circle

  May 2023 - now

  Customer Experience Specialist