Edward Schuyler

Experience

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  Compuvo LLC

  Feb 2002 - Aug 2009

  CEO

  As an IT enthusiast, I founded Compuvo LLC with one goal in mind - solve problems through technology. Over the years the organization has allowed me to grow my skills and reach while providing customers with exactly the kind of 'out of the box' thinking they need. As time progressed, Compuvo focused it's strength on developing and deploying niche VOIP solutions tying legacy phone systems to modern voip infrastructure.

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  Atlas Air Worldwide Holdings Inc

  Jan 2006 - Jan 2008

  I was promoted through a couple of roles within this company. I delivered continued integrity and availability of production systems, serving as a strategic change agent. I directed a team in the execution of multiple projects including document revisions, remedial systems maintenance, and ERP system deployments. I also leveraged my technical expertise to serve as the point of escalation for unresolvable issues at the service desk level, expertly implementing best practice IT solutions, and significantly improving customer satisfaction.Key Accomplishments:● Established best practices serving as liaison for ERP/Application development teams, ensuring all applications aligned with company standards.● Cultivated cross-functional collaboration acting as primary point of contact for administration of middleware infrastructure consisting of WebShere family of products.● Designed, implemented, and maintained new middleware framework driven by SEDA standards in partnership with senior application architect.● Integrated Polar Air Cargo company systems with DHL systems as key member of project team, combining MQ message, custom in house services, and established documentation. Show less In this role, I developed solutions and processes to support corporate HQ’s in-house staff of over 400 users and remote station staff, effectively communicating with users to ensure a quick and quality resolution of all incidents. I collaborated with cross-functional IT teams to resolve problem trends and standardize procedures, delivering constructive recommendations, delivering trends analysis, documentation, and reports to enable decisions on future best practices.Key Accomplishments:● Developed and established SOP’s during worldwide rollout of over 800 new PC’s, ensuring consistent practices throughout process.● Designed and customized software and services, wrote and distributed simple scripts in automation of support tasks, continuously improving processes and streamlining workflow, facilitating faster, stronger, and more accurate work processes.● Drove custom software rollout solution to assist in facilitation of major business system upgrade to AIMS, significantly reducing potential call volume. Show less

  • Production Support Administrator & Programmer

    Jan 2007 - Jan 2008

  • Tier 2 IT Help Desk Analyst

    Jan 2006 - Jan 2007
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  Business Payment Systems

  Sept 2008 - Aug 2009

  Chief Technology Officer

  This was a contract position where I led the strategic direction of technology operations for BPS and core subsidiaries, I directed a technical project to downscale all IT operations in alignment with reduced business operations, implementing a robust overhead reduction plan. I served in a dual role as a Senior System Administrator, leading a team in the maintenance of over 40 servers, demonstrating superior technical skills as the top technical contact, expertly leading the solution strategy in problem resolution.Key Accomplishments:● Developed trust-based relationships with business leaders, leading the strategy to update, overhaul, and improve alignment of existing IT service portfolio with business requirements.● Directed team in server and NAS consolidation projects, mentoring and motivating team through positive leadership.Slashed IT costs by 80% through comprehensive cost analysis, orchestrating vendor changes to deliver significant cost savings.● Engineered infrastructure for holding company startup comprised of combination of co-located servers and locally mirrored services, achieving maximum availability. Show less

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  Somnia Inc

  Sept 2009 - Feb 2022

  Head of IT Infrastructure operations

  In this position, I drove strategic action plans and best practice solutions in the development and implementation of the IT strategy, leading the development team to expertly build and maintain all servers, hypervisors, telecom, switching infrastructure, disaster recovery plan, and IT business services. I expertly oversee all third-party infrastructure integrations, and maintain Disaster Recovery and Business continuity plans.Key Accomplishments:● Collaborate with security audit teams in development and implementation of security framework to increase stability and security, developed and deployed custom security incident response team utilizing SecurityOnion as a SIEM tool, ensuring alignment across all critical regulatory landscapes.● Executed strategic migrations including Hyper-V environment to VMWare, live VOIP migration, Exchange 2010 to Exchange 365, and Lync 2010 to Microsoft Teams, improving performance across the organization.● Designed and documented physical and logical LAN infrastructure from physical endpoint port labeling to VLAN tagging, switch management, and DHCP.● Deployed implementation of risk management policy, successfully integrating into business and IT operations, leading IT risk assessments, subsequent gap analysis, and mitigation plans.● Transformed outdated infrastructure through deployment of AWS cloud infrastructure, establishing connection between AWS and HQ, ensuring successful transition without service impact or interruption.● Cultivated strong teams, mentoring and motivating through positive leadership, encouraging culture of teamwork and collaboration in delivery of the IT strategy, significantly increasing employee engagement and retention.● Implemented significant business transformational initiatives, deploying new systems to improve business and technology performance, for Project Management, Asset Tracking, Ticketing, Cloud Storage, Intrusion Detection, Server Monitoring, Mail Archiving, and AWS Workspaces. Show less

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  HOCS Consulting Inc.

  Mar 2022 - Jun 2023

  Client Director of Information Technology

  Dual role functioning as both Director of IT and Client account manager for one of HOCS largest clients in the healthcare sector spanning dozens of sites and thousands of employees.