Jennifer Warren

Experience

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  Member One Credit Union

  Jan 1995 - Aug 1996

  Assistant Vice President

  • Provided and assisted in continuous professional service to credit union members and employees.• Handled numerous customer inquires concerning the status of various financial accounts. • Specific responsibilities included: scheduling of staff, maintaining customer and employee satisfaction, receiving and posting financial transactions accurately and efficiently, assisted in reconciling bank statements, completing daily reports for branch office, balancing cash vault daily, and opening new accounts for members while conveying cross-selling and financial opportunities. Show less

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  Roanoke City Schools

  Aug 1996 - Jun 1997

  Special Education Teacher

  • Taught and tested students with speech disorders, learning disabilities, and behavioral problems in the public school system. • Chaired Special Education Program and served as Grade Level Chair. • Facilitated eligibility meetings for Roanoke Academy for Math and Science's Special Education Program.• Met with parents, educators and psychologist to develop an educational program that best fit the student's academic needs.

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  Cat Communications International

  Mar 1998 - Feb 2006

  Call Center Operations, General Manager, HR Recruiter

  • Responsible for overall operations of a 300 seat call center in a telecommunications company.• Grew customer service representatives from 3 to 250 in a three-year period. • Supervised all customer service representatives and management personnel.• Increased sales department revenue by implementation of employee bonus program through increased conversion rates and product up-sales.• Managed billing and collections department giving final approval of customer bills and termination notices.• Developed payment arrangement policies for customer retention. • Supervised order processing, provisioning, maintenance, technical support, foreign language, quality control, and agent relations departments to ensure timely service to the customer base while maintaining labor saving initiatives and reduction in operating expenses. • Supervised trainer/recruiter to hire and evaluate new personnel job placement and compensation rate. • Planned and coordinated weekly management meetings to discuss sales strategies, new product information, and sales and abandon rate goals using a team-based approach to problem solving. • Developed and implemented employee attendance policy, job descriptions, handbook, and company policies and procedures. Show less

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  Magnets USA

  Feb 2006 - Jan 2010

  Customer Service Center Manager, HR Recruiter

  • Responsible for the overall operations of a 50 seat call center managing the customer service, inbound sales and outbound sales departments in a manufacturing company providing marketing tools to the real estate industry. • Provided daily, weekly, and monthly feedback to the IT department to implement new software packages for increased sales goals and objectives.• Participated as a member of management with direct responsibility for the customer service center using in-house, custom programs to communicate information throughout all departments within the company. • Managed inbound order taking, outbound sales, administrative processes, and day-to-day operations of the customer service center.• Developed departmental goals to promote marketing specials and product sales.• Ensured high standards of customer service and customer satisfaction were met. • Developed, implemented and continuously improved quality processes and productivity.• Implemented inbound and outbound sales strategies to increase revenue per order and coordinated sales strategies with marketing strategies. • Supervised hiring and training of staff, training and coaching curriculum, employee performance reviews, and compensation rates.• Managed employees by providing a supportive environment enriched with motivational leadership and high quality standards. Show less

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  ITT Technical Institute

  Sept 2011 - Apr 2015

  • Teaches material from approved curriculum and develops daily lesson plans to include instructional aids.• Participates in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc.• Motivates students to actively participate in all aspects of the educational process.• Completes professional development and in-service activities in accordance with college standards.• Maintains expertise in subject area and recommends improvements in curriculum design.• Participates in core course academic support programs, certification programs, and student professional associations. Show less • Accountable for the overall success of the Recruitment Department including meeting recruiting objectives.• Monitors the status of all recruitment prospects and analyzes statistical recruiting data to determine effectiveness of plans.• Provides leadership, direction, motivation, and supervision of direct reports as well as overseeing training and development of staff.• Responsible for developing effective working relationships with students, employees, and any other outside contacts of all levels.• Ensures compliance with corporate policies and procedures, ethical practices, and the guidelines of federal government and accrediting organizations.• Recommends recruiting goals, budgets, and staffing plans.• Responsible for hiring, training, and motivating recruitment team to meet the campus objectives. Show less

  • Adjunct Instructor

    Oct 2013 - Apr 2015

  • Director of Recruitment

    Sept 2011 - Apr 2015
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  Wells Fargo

  Aug 2015 - now

  Recruiter, AVP

  • Sourcing, recruiting and screening qualified candidates from external and internal sources.• Conduct phone screens and group interviews to measure candidates against a specific job profile, recommend candidates to hiring managers for in-person interviews, disposition both external and internal candidates, with a focus on coaching.• Evaluating Affirmative Action goals to ensure that EEO standards are met and make significant improvements to the diversity sourcing options available. • Working knowledge of State and Federal employment law, EEO, Affirmative Action and Diversity Policies.• Develops innovative avenues to increase the quantity, quality and diversity of the candidate pool.• Coordinates and participates in Wells Fargo sponsored job/community fairs to promote the Wells Fargo Employment Brand.• Maintains an ongoing relationship with professional schools.• Works with management to guide the standardized candidate and interview process, while ensuring a fair and equitable hiring decision is made and documented appropriately.• Gathers documents and maintains candidate information for legal and system’s compliance.• Consults with managers to ensure offers of employment are in line with the Wells Fargo’s compensation philosophy.• Works closely with hiring managers in understanding their business needs, and building trusting and positive relationships by providing recruiting knowledge and strategic recruiting solutions.• Deliver a positive and efficient candidate experience by demonstrating effective communication skills and providing candidates with accurate and complete information. Show less