Deep Enrich
Matthew Raihala
Information Technology Technician
16 followers
Madison, Wisconsin, United States
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About me
Aspiring SOC analyst skilled at crisis management, firewall implementation and monitoring, and interpreting complex data | Data Loss Prevention | IT support and troubleshooting
Education
Luther College
2017 - 2021Bachelor of Arts - BA Theatre/Theater 3.5Relevant coursework: Algorithms and Data Structures, Data Modeling and Querying, Computational Models
University of Wisconsin-Madison
2023 - 2024Cybersecurity
Experience
Luther College
Mar 2018 - Sept 2018Information Technology TechnicianHelping customers via phone and in person with time-sensitive issues related to printing, accessing online college resources, and more.
Epic
Sept 2021 - Apr 2022Quality ManagerWorking alongside developers to test new features, identify bugs, create content and suggest enhancements.
Ian's Pizza Madison
Jun 2022 - Jun 2024StaffPracticing core customer service principles to ensure excellent guest experiences. Moving and thinking quickly to handle multiple tasks at once.
Licenses & Certifications
CompTIA Security+
CompTIAMay 2024
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