Dan Kane

Experience

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  US Navy Reserve

  Aug 1993 - Aug 2006

  Construction mechanic

  Maintenance and repair of Naval Mobile Construction Battalion-25 construction equipment. Training to protect and defend freedom for our country, as well as others. Recalled to Active Duty in January of 2003 for Operation Iraqi Freedom. Operated and repaired convoy and heavy construction equipment used in supplying materials to northern Iraq. Rebuilt bridges, airport runways, and worked on several miscellaneous civil projects to restore war torn communities throughout the country.

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  Northpoint Ford

  Jun 1994 - Aug 1996

  Technician apprentice

  Work with Journeymen technicians to learn how to properly diagnose, repair, and maintain vehicles in a timely fashion. Attend the Ford ASSET program for training and achieve an associate degree in Applied Science Automotive Technology.

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  Heiser Automotive Group

  Sept 1996 - Jun 2000

  Automotive Technician

  Ford Master Technician specializing in transmission repair and drivability concerns.

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  Harley-Davidson Motor Company

  Oct 2000 - Jan 2011

  CNC Machine Operater

  Operating and training new hires on CNC machining centers to produce high quality engine cylinders, cylinder heads, camshafts, timing plates, and oil pumps to very minimal tolerances. Also worked on the engine assembly line learning every station on the line to be able to assemble an engine from a bare block to a full assembly, including hook up and perform final running test before shipping. Elected as Union Steward for a two year term, and served in other Union rolls during my tenure.

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  Heiser Automotive Group

  Feb 2011 - Jul 2019

  Currently responsible for leading 31 associates in our Ford/Lincoln service department to a higher level of productivity and quality while increasing customer satisfaction. Effectively communicate with all other dealership department managers as well as corporate leadership to create a positive work environment, improve shop safety and productivity, and increase customer satisfaction and retention . Resolve customer conflict as situations arise and strive for our customers to be completely satisfied with all aspects of our dealership. Review, schedule, and maintain service department personnel's certification and necessary training. Communicate with Ford Motor Co. and Heiser's advertising department on future sales events to increase service traffic. Maintain an online service pricing guide and perform price comparison shopping with other local repair facilities to assure competitiveness. Achieved Ford Motor Company Service Manager certification in less than three months. Show less Achieve and maintain Toyota and ASE certification for Assistant Service Manager position. Maintain work schedule for 16 technicians while monitoring and mentoring them to certified status or above and consistently improving shop morale. Demonstrate time management skills to assure 60-70 vehicles per day were properly repaired, maintained, or accessorized by properly skilled technicians. Create, train, and implement new technician processes for higher quality vehicle care and improved customer satisfaction. Create Service Advisor new hire reference manuals for Heiser's Toyota facility to ensure the customer write up process was smooth and accurate. Develop and implement plan to increase shop productivity and consumer safety by communicating with other local dealers to assure their pre-owned Toyota and Scion inventory had all safety recalls completed before delivering to a new owner. Meet with other department managers on a regular basis to to assure we are all working as a team to continuously improve customer and employee satisfaction and retention. Show less

  • Service Manager

    Sept 2016 - Jul 2019

  • Assistant Service Manager

    Feb 2011 - Sept 2016
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  Soerens Ford of Brookfield

  Jul 2019 - now

  • Service Manager

    Oct 2021 - now

  • Service Desk Manager / Customer Relations

    Jul 2019 - Mar 2022