Ram Chatterjee

Experience

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  Shenaz hussain Herbal for men

  Mar 1995 - Apr 2000

  Halth club In-charge
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  VLCC Health Care Ltd.

  Apr 2000 - Dec 2002

  Senior spa therapist at VLCC-Kolkata
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  ITC Hotels

  Jan 2003 - Nov 2003

  Spa Coordinator

  Supervision of spa & Recreation area.Provided fitness training.

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  Taj Hotels Resorts and Palaces

  Jan 2004 - Sept 2006

  I was responsible for Training and operation Operation,Training and establish the spa concept Preopenning Planning, Estimates Financial Planning, Concept Brief, Program of Space Allocation, Signature Elements, Operational Planning, Coordination with Hotel Departments, Sales & Marketing, Public Relations, Recruitment, Opening Assistance, Post-opening Audits and Spa therapy training Train the Trainers

  • Spa Manager at Lake Palace

    Jan 2005 - Sept 2006

  • Spa Manager at Umaid bhawan Palace

    Mar 2005 - Jan 2006

  • Spa Manager

    Oct 2004 - Mar 2005

  • Spa Trainer at Taj lands end and Taj Mahal

    Jan 2004 - Mar 2005
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  HYATT REGENCY KOLKATA

  Oct 2006 - Sept 2008

  Spa Manager

  Operation,Training, Introduce unique spa offerings and Recreational activities

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  Grand Hyatt Mumbai

  Sept 2008 - Sept 2012

  Spa Director

  Operation, Training, Marketing and Financial growth of the Hotel

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  Grand Hyatt

  Sept 2012 - Jun 2014

  Director of Spa & Recreation

  • Selects vendors for spa retail operations and managing contract agreements.• Oversees retail product research, product selection and purchasing, product display.• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.• Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance. • Develop and maintain Spa literature, documentation and process handling requirements. • Attend Management meetings and convey all relevant information throughout the Spa. • Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation. • Ensure equipment is maintained in good working order. • Maintain professional relationships with suppliers and providers. • Minimize or eliminate losses through negligence with monitoring programs. • Implement an established opening and closing procedure. • Manage inventory effectively; follow purchasing standards; ensure compliance. Show less

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  AccorHotels

  Jul 2014 - Feb 2019

  • Establishing the PULLMAN SPA Brand/ Menu design/ All collaterals/Introducing the Spa software, spa products, brand visuals/ Business plan/ Recruitment/ Guest experience programs/ Training for all levels of employees including Soft & Spa treatment training/ Creating SOP, Design fitness offering/ Membership promotion in local community/ Spa & Recreation promotional activities (introduced different treatments and new activities as per the global trends)

  • Director of Spa & Leisure at Pullman, Baku

    Apr 2017 - Feb 2019

  • Director of Spa & Wellness

    Jul 2014 - Mar 2017
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  InterContinental Hotels Group (IHG®)

  Feb 2019 - Feb 2020

  Spa Director

  • Inventory management, staff training (skills and Forbes standards), budgeting, marketing plan, staff utilization and scheduling procurement, pay role managed, recruitment, Spa software operation• Licensing and Liaison for new registration and renewal, Spa compliances, facility audit with government officials, retail sale strategy, retail and wellness event, managed 7 luxuriously Spa treatment rooms.• Fitness studio, outdoor pool, relaxation loungers Turkish Hammam, beach facilities, co-ed jacuzzi, steam room, fitness studio, fitness classes, kid’s camp, Spa and Salon operation, Spa facility size – 850 sq mt• Team size – 45 Show less

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  New Delhi

  Apr 2020 - Dec 2021

  Founder of Vrksha Wellness and Spa Consultant

  Concept and design, new projects & training, brand and operational management. I have managed and supported Pullman & Novotel's new Delhi hotel in reopening during Covid and delivered the below.The major service areas are Spa therapy, salons, yoga, fitness centres and pools. There are 8 treatment rooms, two fitness centres, one large pool and Spa areas of 20,000 sq. ft. catering for the guests from Pullman and Novotel Hotel. The strategies for reopening the Spa following Covid protocol which included reviving the revenue downfall, managing overhead costs and rebranding the Pullman Spa, were lined up. Following COVID protocol, the new set of SOPs was floated to maintain the enhanced hygiene standard, pool management, employee wellness standard and guest service feedback standard. The marketing team was provided with inputs to repositioning the brand of Pullman Spa. A budget-friendly supply chain has been identified and procurement procedures are followed. The biggest challenge of keeping the morale of the staff high has been addressed with regular energizing sessions and value-added training. Show less

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  MUNJOH RESORTS PRIVATE LIMITED

  Aug 2021 - Sept 2022

  Cluster General Manager

  Scope of workPre-opening, renovation, operation management, wellness retreat, business development, recruitment & training, equipment & product determination, Sales & Marketing, owner & vendor management. The Munjoh experience embraces the luxury of relaxed travel. A stay with Munjoh Ocean Resort (32rooms) is about a connection with the seascape, its culture and wildlife, a celebration of regional cuisine, luxurious lodgings and Spa & wellness services. It offers a genuine sense of place, a union of sights, scents and tastes that immerses guests in their surroundings. Guest itineraries are tailor-made, creating a personal, lasting connection with the destination. Munjoh Island House (42 rooms)is a serene, healing, ultra-private sanctuary nestled comfortably on a hillside in the Village of Sippighat where the rainforest watches from afar the rhythmic currents of river and ocean.Achievements:• Being a first-time General Manager, I have achieved the highest revenue in the last 12 years of operational history.• Consistency in service• Managed employee attrition• From nowhere to 3rd rank on Trip Advisor• Vendor relations and achieved their confidence through regular payment• Developed and trained local talents• Improved local market penetration• Handled all licensing, local regulations, and renovation compliances• Owner management• Managed 82 employees Show less

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  Six Senses Hotels Resorts Spas

  Sept 2022 - now

  Country Director of Spa & Wellness Operation

  Six Senses Spas in Bhutan is located within the amazing Himalayan Kingdom of Bhutan known for its rich diversity of flora and fauna along with omnipresent spirituality and colourful culture. The western and central valleys of Bhutan are the sites for our homes, the Six Senses lodges, and the Spas. Scattered throughout these valleys, collectively referred to as Six Senses Bhutan, are five lodges and Spas, each with its own character, environment, and experiences.Six Senses Spa Bhutan features five Spas that are each located in a different location around the country Thimphu, Punakha, Gangtey, Bumthang, and Paro. The spa offers a variety of holistic therapies and locally created treatments reflecting the GNH (gross national happiness) of Bhutan.Wellness & and sustainability are the primary focus of this company. Apart from the regular operation, my focus is to build the wellness culture in Bhutan across all the Six Senses properties.The main area of work- Wellness program for guests, wellness retreat, Training, Recreational activities, developing local talent, sustainability, Budgeting/forecasting, P&L, Retail, wellness events and day-to-day operation. Show less