Nelson Stano

Experience

• 

  UBS

  Aug 2012 - Feb 2017

  - Counseling of private clients in regard to basic products, retirement planning, and investments funds- Cash Management of money counters and ATM's- Business development Various six month stages:- Customer Service Center - Privat Clients Basic- Foreign Exchange Operations- Privat Clients Individual- Corporate Clients- Wealth Management Spain Desk

  • Private Client Advisor

    Aug 2015 - Feb 2017

  • Apprentice

    Aug 2012 - Jul 2015
• 

  JUST EAT SWITZERLAND

  Jun 2019 - Jan 2024

  - Lead of inside Account Management Team- Organization of partner life cycle process- Ad-hoc B2B marketing campaigns- Coordination of merchandise webshop - Account Management- Merchandise Management- Communication with business partners- Leader of the Coordinator Team - Coaching of Customer Service Agents- Task allocation and time management- Communication with business partners - Customer Service over the phone for clients and restaurant partners- Handling of written complaints

  • Team Lead Account Management

    Aug 2021 - Jan 2024

  • Senior Coordinator Partner Services

    Aug 2020 - Aug 2021

  • Customer Service Supervisor

    Dec 2019 - Aug 2020

  • Customer Service Agent

    Jun 2019 - Dec 2019
• 

  Abacus Business Solutions AG

  Jan 2024 - now

  Account Manager

  - Understand client needs and objectives, ensure the software solutions meet or exceed expectations- Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts- Negotiate contract terms, pricing, and service level agreements to ensure mutual benefit- Monitor account health and performance metrics, proactively addressing any concerns or issues- Prepare and deliver regular reports and presentations to clients on project status, performance, and recommendations Show less