Felipe Guevara

Experience

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  Candle Corporation

  Jan 2002 - Jan 2002

  Corporate Distribution Intern

  • Learned and utilized UNIX based network systems.• Actively participated in a corporate move.• Spoke at intern luncheon in front of business executives

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  Candle Corporation

  Jan 2003 - Jan 2003

  Customer Service and Support Intern

  • Learned and utilized BROCK and Peoplesoft systems.• Actively created and maintained NC4 (situation readiness) database.• Presented new emerging technology MASH, Microsoft Agent Script Helper, at intern luncheon

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  Los Angeles Unified School District

  Jan 2005 - Jul 2006

  Technological Assistant

  • Identified and repaired various computer software and hardware issues involving various operating systems and configurations.• Actively repaired and maintained school databases and networks.• Specialized on network device administration and network access administration.• Rebuilt and continually maintained school website.

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  RITE AID

  Jan 2008 - Jul 2009

  Shift Manager

  • Learned and improved customer interaction skills.• Organized and managed schedules, inventory, deposits, and vendor receiving.• Maintained and organized Plan-o-grams

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  Aqua Adventures Panama

  Jan 2009 - Jan 2010

  Webmaster

  • Rebuilt and optimized website to increase traffic flow.• Designed and implemented automated contact pages.• Integrated Flash animations and Flash galleries.• Created and maintained additional sites to promote new ventures.

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  Sprint

  Jan 2010 - Jun 2013

  Technical Consultant

  • Expanded technical knowledge on network troubleshooting and repair• Improved service and repair standings by maintaining high repair rates• Expanded general troubleshooting and repair knowledge on newer mobile devices• Worked closely with and trained fellow technicians• Diagnosed network issues using tools such as Service Trender and GLANCE• Troubleshoot common retail network issues (Activations, ports, etc)• Continuously learned and utilized skills pertaining to various phones and mobile operating systems.• Improved and maintained high customer satisfaction and focused on creating a positive experience.• Learned and utilized multiple Sprint tools including RMS, SLATE, Service Trender and other troubleshooting tools.• Continuously participated in Plan-o-Gram and helped maintain an organized inventory.• Organized and maintained backroom inventory.• Participated and performed monthly full inventory counts and weekly cycle counts.• Organized and was in charge of PAC program designed to find and catch device issues (network and non) early Exibir menos

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  Ericsson

  Jun 2013 - Jan 2016

  Field Service Engineer

  • Worked and traveled within assigned work area ,West Florida, maintaining Sprint and Clearwire wireless networks• Set up and configuration of Transceivers, Base Stations, Routers, Switches, UPS/Power Supplies, Power Management Systems• Assigned a work vehicle and became DOT certified.• Worked with network and backhaul testing tools including Anritsu, T1 TBerd, and ODM test kit• Managed, maintained, repaired, and reconfigured microwave backhaul links for Ceragon, Motorola, Dragonwave, and Ericsson Mini-Link Microwaves• Performed duties under ticketing system which reflected high ticket volume and a 95.90% first time resolution rate• Used VPN, Citrix Remote Desktop Applications, telnet applications, and various forms of UNIX based CLI applications in order to communicate with networked equipment• Updated and followed up with various databases for audit completion and conformation of network assets• Provided continuous training and support for peers including creating job aids and side by side support.• Created and maintained a comprehensive excel database containing all networked equipment using custom made scripts to pull data from various UNIX based network tools. • Performed Drive Testing for network optimization as well as in order to troubleshoot/repair consumer level network issues• Worked with various Base Stations and network equipment including Nortel BTS, Samsung U-RAS, Nokia/NSN 2.5 LTE, and Ericsson RBS.• Thoroughly knowledgeable in Ericsson LTE, OSS, NSN, and Optimization.• Created various tools used by entire workforce today in order to improve troubleshooting time and cost effective practices. Exibir menos

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  TD SYNNEX North America

  Jan 2016 - now

  • Solutions Architect

    Jan 2024 - now

  • Senior System Engineer

    Jan 2020 - Jan 2024

  • System Engineer

    Jul 2018 - Jan 2020

  • Associate Support Engineer - Cisco

    Jan 2016 - Jul 2018