Ryan Di Carlo

Experience

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  Ruby Tuesday

  Jun 2006 - Mar 2010

  Shift Manager; Certified Trainer

  Responsible for supervision of 10 person wait staff throughout shift. Ensure pleasurable dining experience for each guest. Satisfactorily resolve all guest complaints. Responsible for creating weekly wait staff schedules. Train newly hired wait staff and bartenders in proper corporate and restaurant etiquette and policies. Maintain weekly bar inventory activity and records. Successfully worked in a fast paced, high stress environment.

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  Texas Land and Cattle

  May 2010 - Jan 2013

  Responsible for supervision of 15 person wait staff throughout shift. Maintained excellent labor costs while ensuring acceptable staff coverage. Ensure pleasurable dining experience for each and every guest. Satisfactorily resolve any guest complaints. Participate with management on interviewing potential employees. Supervise and train newly hired wait staff in proper etiquette and corporate policy. Won numerous sales contests. Successfully work in a fast paced, high stress environment. Strive toward building a team committed to each other and the guest. Show less

  • Shift Manager

    May 2010 - Jan 2013

  • Shift Manager; Certified Trainer

    May 2010 - Jan 2013
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  Children's Advocacy Center of Collin County

  May 2010 - Sept 2010

  Community Resource Caseworker

  Supervise court-ordered parent/child visitation. Assist families in the process of finding/applying for public benefits. Responsible for case management and associated documentation. Event planning and coordinating Back to School Fair for children. Work directly with clients of all different backgrounds. Perform weekly child care duties. Transcribe forensic interviews for law enforcement's use in trial.

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  Veterans Evaluation Services

  May 2013 - Apr 2014

  Quality Analyst
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  Empyrean Benefit Solutions, Inc.

  Apr 2014 - Jan 2021

  •Translate complex client needs/requests to detailed technical requirements for internal development.•Accountable for delivery of benefits administration solutions and services for a diverse book of business including ten clients of varying complexity.•Responsible for client Profit & Loss results, out-of-scope revenue, and managing client requirements documents across a book of business in excess of $500,000 revenue.•Establish and maintain trusted and successful client relationships while managing client satisfaction.•Provide sales enablement through participation in finalist meetings and ongoing solution architecture support.•Manage 6055/6056 reporting fulfillment across a wide book of business.•Ensure the successful, error free integration between vendors, third party administrators, and carriers.•Manage and successfully deliver internal and external projects with competing deadlines. Show less •Leverages technology to automate ongoing processes and create the most efficient and stable delivery of services to clients.•Analyzes and understands complex system requirements for implementation and ongoing work.•Create and lead company-wide Annual Enrollment best practices training sessions for analysts.•Instrumental in development and implementation of revamped training program for newly hired analysts.•Creates, executes, and maintains accurate and detailed test plans for all unit and new system functionality testing.•Provide prompt and attentive customer service and improved efficiency to complex 17,000 life client with + $1 million annual revenue. Show less

  • Client Services Manager

    Apr 2017 - Jan 2021

  • Sr. Business Systems Analyst

    Apr 2016 - Apr 2017

  • Business Systems Analyst

    Apr 2014 - Apr 2016
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  Alight Solutions

  Feb 2021 - Sept 2024

  Product Owner, Benefits Administration Systems

  •Leverage deep Benefit Administration domain experience to ensure product solutions that are competitive in the marketplace.•Operating under SAFe Agile methodology, led a team of software engineers and QA resources to produce value every sprint.•Utilize SQL Server skills to maintain data integrity, support client team data needs, and audit data in large, complex relational databases.•Proactively identify inefficiencies in business and system processes and create actionable solutions.•Develop deep understanding of complex Ben Admin systems to ensure high quality solutions and minimize bugs.•Collaborate with stakeholders to develop and prioritize product enhancements to meet or exceed customer and market needs.•Liaison between stakeholders and engineers to ensure desired business outcomes. •Craft user stories and detailed Acceptance Criteria to translate business owner’s desired functionality into clear, functional requirements for engineering team.•Develop and foster relationships with internal and external teams to enable open, honest communication.•Partner with engineering and business owners to add functionality to SSO setup process that reduced implementation time and friction.•Create and manage comprehensive guides to shift processes from engineering resources to less costly resources.•Certified SAFe Scrum Master•Certified SAFe Product Owner / Product Manager•Serve as Officer at Large board member supporting Alight's "Young Professional Network" employee resource group. Show less

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  Empyrean

  Oct 2024 - now

  Sr. Client Service Manager