Chad W.

Experience

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  Washington State Department of Corrections

  May 1995 - Oct 2001

  Correctional Sergeant
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  Equity Residential

  Mar 2002 - Apr 2006

  Property Manager

  ✔ Formulated and managed a $3M budget and oversaw operations for 750 apartment units.

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  Holland Partner Group

  May 2006 - Oct 2007

  Senior Property Manager

  ✔ Directed a $6M budget and supervised a team of 12.✔ Managed up to 750 units, overseeing three separate assets across two demographic areas, ensuring compliance with multiple sets of policies, city ordinances and regulations.✔ Renovated 3 properties, achieving 85% total completion of all renovations and strict adherence to the per forma budget.

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  Pinnacle Property Management Services

  Apr 2008 - Apr 2011

  Senior Business Manager

  In this position, I directed operations for 150 units, overseeing a staff of 14 and a $3M budget. I was charged with providing property tours, demonstrating features, creating sense of urgency, meeting occupancy standards, and conducting follow up. I also ensured swift resolution of residents’ maintenance requests, questions and concerns in a timely manner, explaining policy and procedure when scheduling appointments and meeting overall needs of valued residents.✔ Implemented turnaround strategies to recover Net Operating Income (NOI) to achieve 14% growth from underperforming status.✔ Supported Investment Manager in building annual budgets, performing audits, training staff on portfolio management and reviewing owner reports to evaluate market and industry trends.✔ Devised successful outreach program to drive traffic to the community. Show less

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  Simpson Housing LLLP / Simpson Property Group LLC

  Apr 2011 - Jul 2015

  Senior Community Manager Residential/Commercial

  Here, I directed a team of 8 and a $3M budget, overseeing operations for 238 apartment units and 10,000 square feet of commercial property.✔ Effectively turned around an underperforming joint venture, securing investment for 3 additional properties.✔ Recruited, trained and developed new staff as well as conceptualizing and implementing improved processes, procedures and strategies.✔ Streamlined operations, growing NOI consecutively YOY; 23% (2011) 13% (2012) 15% (2013) 13% (2014).✔ Successfully steered team in winning a CEL survey customer service excellence award 4 years in a row.✔ Recognized with multiple accolades, including West Coast Property Manager of the Year and a finalist for the Washington State Multifamily Housing Association Property Manager of the Year in 2015.✔ Formulated and implemented rental rates by conducting surveys on local rates, calculating overhead costs, depreciation, taxes and profit goals.✔ Seamlessly attracted tenants by implementing innovative marketing initiatives to advertise vacancies.✔ Ensured successful property maintenance of all facilities and grounds. Show less

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  Invitation Homes

  Jul 2015 - Nov 2016

  Portfolio Operations Director

  In this role, I was tasked with directing and managing a team of 28 direct and indirect personnel, comprising, an Assistant Portfolio Manager, Portfolio Operations Associates, Leasing Agents/Specialists, Rehab and Maintenance Technicians. I oversaw operations for 1450 single family home rentals by developing an engaging team and culture that increased workforce retention and grew home sales 10%.✔ Managed lease renewals, including ensuring policy adherence and maximizing renewals.✔ Provided excellent customer service as well as driving accounts receivable, posting charges and payments, maintaining ledger and driving collections initiatives.✔ Drove all aspects of Resident Move-In / Move-Out as well as competitive market analysis (CMAs) for turns and vacant unrented inventory.✔ Ensured up-to-date and accurate data within Yardi and Salesforce information.✔ Oversaw Section 8 residents, including all documentation, processes and required inspections. Show less

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  E&S Ring Management Co.

  Nov 2016 - Jun 2018

  Portfolio Manager

  Reporting directly to the VP of Property Operations, I am charged with overseeing and driving all operations for 4 properties, steering policy implementation and execution while ensuring budget adherence. I foster and cultivate positive working relationships with staff and promote company objectives and mission.✔ Manage the sourcing, hiring and training/development of staff, providing constructive feedback as needed to ensure high-performance of employees and Business Managers.✔ Continually evaluate and monitor project plans, making adjustments as needed to accommodate changing circumstances and requirements.✔ Establish income and expense benchmarks, turnover expense guidelines, rent increase percentages and other metrics as required.✔ Monitor the assessment of damages, costs and fees involved with move-out statement of security deposit accounts (SODA).✔ Perform comprehensive periodic reviews, analysis and strategy execution for enhancing P&L reporting and variance reports.✔ Collaborate with Ownership group and Asset Manager on reviewing property and financial objectives as well as rental activity and market rates.✔ Ensure the maintenance of 85% score on leasing shops, reviewing shopping reports with Business Managers.✔ Delivered analysis and execution of all capital projects at assigned properties; oversight includes finalizing bid process, city code compliance, cost adherence and project completion.✔ Continually evaluate processes and implement cost savings initiatives to reduce expenses and short-term contracts, including contractor work. Show less

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  Main Street Renewal

  Jul 2018 - Mar 2023

  Oversight of a team of 60 direct and indirect personnel, comprising Area Manager's, Assistant Area Manager's, Field Agents Renovation Superintendent's and Maintenance Technicians. Currently directing operations for 8100 single family home rentals by developing an engaging team and culture that increased workforce retention and grew home sales. Oversight of lease renewals, including ensuring policy adherence and maximizing renewals. Delivered excellent customer service as well as driving accounts receivable, posting charges and payments, maintaining ledger and driving collections initiatives. Steered Resident Move-In / Move-Out as well as competitive market analysis (CMAs) for turns and vacant unrented inventory. Ensured up-to-date and accurate data within Yardi and CRM information. Managed Section 8 residents, including all documentation, processes and required inspections. Show less Oversight of a team of 35 direct and indirect personnel, comprising, an Assistant Portfolio Manager, Portfolio Operations Associates, Leasing Agents/Specialists, Rehab and Maintenance Technicians. Directed operations for 6100 single family home rentals by developing an engaging team and culture that increased workforce retention and grew home sales. Oversight of lease renewals, including ensuring policy adherence and maximizing renewals. Delivered excellent customer service as well as driving accounts receivable, posting charges and payments, maintaining ledger and driving collections initiatives. Steered Resident Move-In / Move-Out as well as competitive market analysis (CMAs) for turns and vacant unrented inventory. Ensured up-to-date and accurate data within Yardi and CRM information. Managed Section 8 residents, including all documentation, processes and required inspections. Show less

  • Director Of Property Management

    Aug 2022 - Mar 2023

  • Senior Area Manager

    Jul 2018 - Aug 2022
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  FirstKey Homes

  Mar 2023 - now

  District Operations Director, Atlanta/Birmingham