Mai Trung Hieu Huynh

Experience

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  Amex Global Business Travel

  Jul 2021 - Nov 2021

  Travel Counselor

  Analyze data to create tailored travel plans based on customer preferences and trends. Provide exceptional customer service by offering expert advice, responding to inquiries promptly, and efficiently resolving any concerns. Cultivate lasting bonds with clients by actively listening, understanding their distinct needs, and providing customized travel recommendations. Actively listen to client input, booking behaviors, and industry trends to pinpoint areas for process improvements and elevate the travel experience. Employ data-driven insights to fine-tune travel recommendations and anticipate customer preferences. As a travel expert, my role is to offer clients well-informed recommendations on popular destinations, accommodations, transportation, and local traditions. My aim is to ensure that my clients have stress-free and memorable travel experiences. Show less

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  Maker Pizza

  Dec 2021 - Apr 2022

  General Manager

  Analyze sales data, customer feedback, and market insights to make informed decisions that drive revenue growth and customer satisfaction. Recruit, train, and lead a high-performing team of kitchen staff, servers, and delivery personnel. Foster a positive work environment, provide ongoing coaching, and implement performance metrics to maximize team productivity and customer service. Monitor and manage restaurant financials, including budgeting, cost control, and inventory management. Utilize data analysis to identify areas for cost optimization and revenue enhancement, while maintaining profitability targets. Focusing on personalized customer service, quick and accurate order fulfillment, and timely delivery. Show less

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  CIBC

  May 2022 - now

  Highly skilled and dedicated customer service specialist with a focus on credit card services. Have in-depth knowledge of credit card products and services, including various credit card types and features. With a deep understanding of credit card products, policies, and procedures, I am adept at handling a wide range of customer inquiries and concerns.

  • Mortgage Retention Specialist

    Feb 2025 - now

  • Credit Card Specialist

    May 2022 - now