Blair Lima

Experience

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  "Self Employed"

  Jan 1995 - Oct 2014

  Telecommunications IT Project Manager
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  Global Crossing

  Jan 2000 - Jan 2002

  Project manager
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  Global Crossing Ltd

  Feb 2000 - Apr 2002

  Service Delivery / Project Manager

  Main Responsibilities:Responsible for providing all ATM / Frame services for the SWIFT financial organization Prepared service orders and managed both installations and modifications to orders to a high standard of customer serviceLiaising with customers and the delivery team during installation to ensure all parties are kept informed of progress at all timesSupported the Service Delivery Co-coordinators in their daily process of ordering and provisioning of local loops and inside wiring projectsCoordinated 'End-to-End' testing in addition to customer 'Co-op' testing in conjunction with the 'Global Networks Operation Centre' and the client technical contactsResponsible for the implementation and provisioning of IP Transit, DIA, Wave and general IRU and IPL circuits worldwide Show less

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  TeleBermuda

  Jan 2002 - Jan 2004

  Service Provisioning Manager
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  Tele Bermuda International

  May 2002 - Sept 2004

  Service Provisioning Manager
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  TeleBermuda International Ltd

  Nov 2002 - Jun 2004

  Senior Provisioning Supervisor / Capacity Manager

  Main Responsibilities:Managed the day-to-day operations of the provisioning service cycle Capacity Management of TBI's network (Bermuda, Fortaleza Brazil, New York) and complete network auditing via internal Network tools e.g. NAMS, INMS etc.Responsible for the overall implementation and provisioning of IP Transit, ATM, Frame, DIA, and general IRU and IPL circuits worldwide plus data center operationsWas the single point of contact for global clients which involved client facing meetings related to scope of projects, implementation management of software & hardware installations.Clients ranged from major overseas carriers, multinational banks (HSBC,BNTB Butterfield), insurance giants ( Ace, XL etc), airlines and e-commerce companiesEnsured timely and accurate creation, monitoring and completion of all customer service ordersSupervised / directed provisioning co-coordinators, ensuring that their duties were carried out satisfactorilyConducted appraisals and reporting on immediate subordinates. Responsible for co-coordinating all testing of circuits and service from end-to-end to co-op testing with the clients. Show less

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  TeleCayman Ltd Cayman

  Jun 2004 - Jan 2006

  Senior Lead Provisioning Contractor

  Main Responsibilities: Periodic contracts to help with Island wide wireless network build.Contracted to manage provisioners and technicians in wireless installation project island-wideOrganized work crews to work in a more timely and efficient manner that improved efficiency and customer satisfactionAssisted NOC manager in establishing clean and organized warehouse which led to better stock control and timely distribution of products and servicesTaught trouble shooting techniques and customer service to technicians and service personnel Show less

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  Metrocity Data Center

  Dec 2006 - Feb 2007

  Telecommunication Consultant

  Contracted to do build out for Cingular at Atlanta Data CenterInstalled routers, switches, data filers, firewalls, cabling, DS3 lines, etcResponsible for start up, OS & software installations and testing of all equipment on-site Setup OOB Circuits for remote operations

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  Telefonica USA

  Jan 2007 - Jan 2009

  End to End Customer Relationship Management from implementation to on-going production support for more than 30 customer accounts. Phelps Dodge, Perry Ellis, Miami Dolphins, Black and Decker, Del Monte, Jupiter Networks, Sun Micro Systems and numerous Banks and e-commerce companies are some of the clients that experienced complete satisfaction.Sole client facing liaison to gather client needs, develop scope of work, attain and report on project milestones, obtaining client sign off's, documentation and on-site training & meetings.Risk Analysis, Profit and Loss, change requests and auditing responsibility for projectsCoordinated the efforts of Sales, Project Management, Delivery and Engineering resources to ensure successful delivery and supportResponsible for planning, prioritization, and balancing customer and team satisfaction with scope and profitability goalsResponsible for conducting customer interviews, and analyzing results for business process improvementResponsible for negotiating customer contracts, Service Level Agreements, and all customer Change RequestsExtensive Project Management experience in the Multimedia, Utilities, Telecommunications, IT and Private sectors Assigned duties, responsibilities, and scope of authority to project personnelEstablished standards and procedures for project reporting and documentationReviewed status reports prepared by project personnel to provide technical advice and resolve problemsConferred with company and customer personnel to provide technical advice and resolve problems through on-site meetings and training with Key playersSuccessfully managed multiple simultaneous implementation projects while directing several internal projects as well as extensive Data Center build outs and software implementations.Recognized at being highly effective in the development and implementation of corporate process improvement initiatives, including runbook creation and change management process SLA Show less

  • Global Accounts Director

    Jan 2008 - Jan 2009

  • Global Service Delivery Manager/ Data Center Project Manager/Global Accounts Director

    Jun 2007 - Jan 2009

  • Global Accounts Director

    Jan 2007 - Jan 2009
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  Wireless Ventures Ltd

  Mar 2009 - Feb 2014

  Service Provisioning Manager

  • Remote contracting position working with Wireless Ventures BDA.• Managed client deliverables working with local ISP’s, LEC’s & Service providers to ensure timely and budget conscious end to end service.• Ensure client documentation (LOA’s, Permits, SOW’s etc) was completed and stored in a shared management system.• Dealt with all service provisioning needs with WVB engineers, Sales & Clients to ensure seamless and timely implementations

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  Wholesale Carrier Services, Inc.

  Jan 2014 - Sept 2018

  Responsible for the management of daily operations of the Service Delivery teams in Makati City Manila and In Coral Springs Florida where WCS headquarters is located. Also responsible for the management and development of Wholesale Carrier Services order processing functions. Manages the provisioning teams and multiple teams to deliver processes, training and ultimately high yield customer service.Manages and develops the team responsible for the order assurance and provisioning of customer orders.Coordinates workload assignments and monitors workflows to ensure orders are completed within the established guidelines.Responsible for recruiting, management, training, and development of new team members.Maintains matrix reports of the team and individual productivity through the measurements of KPIs.Manages critical dates required for on-time completion of network and client activations. Evaluates and mitigates issues that can change the overall project implementations.Day to day task management of internal, external and cross-functional teams ensuring successful completing of deployments with scope, schedule, and budget.Manages, reviews and validates deployment project plans to identify risks, issues, and gaps that could impact the project timelines and goals. Plans agenda and facilitates project team meetingsEscalates issues requiring action or decisions to manager and executive levels as requiredMaintains effective business and field communications relationshipsActs as single point of contact for departmental project status. Maintains communications with Key stakeholders.Manages a team with responsibility for all assigned projects, ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership. Show less

  • Director Global Service Delivery

    Oct 2014 - Sept 2018

  • Global Manager Service Delivery

    Jan 2014 - Jan 2015
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  Independant Telecommunications Contracting Professional

  Jun 2018 - Nov 2019

  Senior Service Delivery Manager

  After almost 4 years of spearheading a team of skilled service delivery provisioners It was time to move into a new position that will challenge me and let me continue to grow within my industry. I am a seasoned service delivery manager/PM who has worked globally in many large telecommunications company's and have trained and managed highly skilled teams with a successful satisfaction record. My latest success was standing up,training and managing a team in Manila & FL who are now the lead provisioning group's for my last company. I believe the results you glean from your teams is in direct alignment with what you put into them. Give them training and respect. This creates a happy work environment which is paramount to being successful. Show less

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  Fireminds

  Oct 2018 - Nov 2019

  Technical Consultant/Project Manager
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  ☁️LAM Technology☁️

  Nov 2019 - now

  Director Project Management