EMANUELE TITONE

Experience

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  Bausch & lomb

  Oct 2011 - Jan 2015

  Customer care

  I have worked Italian customer service, telemarketing and technical support contact lens for Bausch & Lomb.

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  Amazon

  Sept 2015 - Jan 2016

  Seller Support

  Company name Teleperformance of Lisbon in Portugal, with Amazon project, telephone support, e-mail with customers, private users and Sellers.Management and support for the purchase and sale of items that can be purchased through the platform, online ordering of products, management and troubleshooting of the site, control of purchased products, technical characteristics of the products and logistical assistance.

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  EasyJet

  Feb 2016 - Oct 2016

  Customer Service for easyJet Airline

  Passenger assistance for the French company WebHelp at the Lisbon offices in Portugal, with EasyJet customer project, tasks performed, passenger and travel agency assistance by phone and e-mail, delay management, cancellations and flight reservations , applicability of European law 261 / with ERES booking system, Amadeus shift work service. (Portugal)

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  Yodeyma Parfums

  Oct 2016 - Dec 2016

  Customer Service and Sale Representative

  November 2016.Name of Employer Yodeyma: Customer service telephone and follow up orders perfumery sector. Temporary project.

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  StubHub

  Feb 2017 - May 2017

  Customer Care Representative

  Telephone operator for the world's leading event company StubHub at the Madrid offices, for the sale and management of tickets sold through the azeinda website such as football matches and international concerts. I worked to assist customers with e-mails and chats with night hours for the Brazilian Portuguese-speaking market. (Spain)

• 

  Monty Global Payments S.A.U.

  Jun 2017 - Oct 2017

  Customer care with Italian, Spanish and Portuguese languages

  I worked for the Monty Global Payments company in Madrid, customer support and agents by telephone for sending money to Latin American countries, with the following languages Italian, Portuguese and Spanish, examining and managing the part relating to international banking transaction problems of sending money through agents in Europe to Latin America. (Spain)

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  Tutor with Preply

  May 2021 - Jun 2023

  Italian Language Teacher for Foreigners

  Italian Language Teacher for Foreigners Preply telework Web Italian Language Teacher for students worldwide through the online platform Preply, teaching grammar rules, conversation, language exercises, etc.

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  NH Hotel Group

  Jun 2023 - Apr 2024

  Telephone Cross-Selling Salesperson in the hotel sector NH Hotels telework Madrid, Spain Room sales to private clients, agencies, and companies, via phone and email. Good SAP management, good tolerance for a high level of inbound calls, stress management, and incident resolution.

  • Telephone Cross-Selling Salesperson in the Hotel sector.

    Jun 2023 - Apr 2024

  • Seller/Commercial Hotel services

    Jun 2023 - Apr 2024