LaVonne Sinclair

Experience

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  MILTON KEYNES MANPOWER FORUM LIMITED

  Jan 1990 - Jan 1996

  Assessor

  Delivering in house training to learners with additional learning and social needs.Delivered in house level 2 NVQ courses to adult learners.Carried out internal verification duties such as sampling and monitoring of assessors and portfolios.Training and session plans to meet individual requirements.

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  Learndirect/JHP Training

  Jan 1997 - Jun 2018

  Regional Manager

  Overall responsibility of managing a team of assessors.Managing of assessors case loads. Meeting targets set against budgets.Managing teams KPI’s.Managing team performance and addressing under performance through action planning, disciplinary or capability process when required.Liaising with internal contacts such as the quality assurance team, to ensure quality of delivery sales to ensure team caseloads are maintained. Identifying contract requirements, skills requirements and addressing these through training or recruitment activities. Liaising with external contacts, maintaining business relationships with clients and service users.Monitoring contract delivery.Working with internal management and reporting to higher management. Hold regular meetings with team and attend management team meetings. Ensure excellent lines of communication at all times with team and line management.Obtaining and analysing reports and identifying trends. Identifying risk and managing these so service is not impacted.Managed a centre for the team until it closed ensured all audits, health and safety requirements were in place to ensure a safe working environment for all staff and visitors. Regularly took part in audits, inspections such as ISO 9001, Matrix and Ofsted. Show less

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  Looking for new opportunity

  Jul 2018 - now

  Regional Manager