Kent Chew

Experience

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  OSK Property Holdings Berhad

  Mar 2011 - May 2012

  Human Resource & Admin Executive

  - Assisting in staffing activities such as recruitment, selection and placement activities.- Monitor and organize training for staffs to attend to increase both soft and technical skills.- Assist in planning annual training and budget plan.- Implement plan according training plan.- Follow up with training evaluations and training administration works.- Conduct Orientation for new joiner.- Support in other HR functions such as monitor leave, insurance and etc.- Handle general office administration functions & activities such as sourcing, evaluating, negotiating and placing orders for stationery and office equipments.- Provide clerical support in daily operations such as data entry, filing, updates records and etc.- Monitor and support of company vehicles, fax machines, photocopier machines and telephone.Experiences:--Join OSKP Committee to organize events and activities to create a great teamwork culture in OSKP. Show less

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  UCMAS Damansara Utama

  May 2012 - Apr 2013

  HR Executive

  - Managing and maintaining all HR functions which include recruitment, training, employment law compliance, payroll processing, employees' data, rewards & discipline, reimbursement claim, disciplinary procedures and other day to day HR operational matters.- To continuously review and enhance existing HR Strategies in support of the Company objectives.- Facilitate good communication and feedback among different levels of management and employees.- To plan, develop and implement HR strategies and initiatives to address the organizational and employee needs.- Responsible for the Employee Relation matters- To maintain good employee relations among the staff and ensure that employee grievances are tackled in a diplomatic manner and to take disciplinary actions when the need arises.- Salary reviews – researching salaries and ensuring they are in line with legal requirements and industry standards.- Monitor measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales.- To be responsible for the employees succession planning and career planning.- To be responsible for Employee Performance Evaluation Exercise.- Prepare Annual Budget and Training Plan.- To conduct the Induction Training.Achievements:- Elected to be DCC (Document Control Centre) for ISO Quality Management purpose.- Implement BSC (Balance Scorecard) System to measure employee performance.- Introduce Job Grade (Promotion towards C&B) to management.- Proposed Training Program for new joiner to measure their suitability towards their position.- Implement UCMAS Gift Exchange System – Staff are rewarded with points that they may exchange with gifts.- Introduce HRDF for training purpose.- Introduce HRMS (Human Resource Management System) to the management. Show less

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  Achieve Group

  Jul 2013 - Mar 2015

  Senior Consulting Manager

  If you are looking for candidates, If you are looking for job, then you are looking at the right profile! Please do not hesitate to enquire further from my end! Have a great day ahead! ;-)- SENIOR CONSULTING MANAGER (April 2014 - Present)- Awarded Achiever Club - Gold Achiever- Awarded Top Senior Consultant for 2nd Quarter 2014- Awarded Top Senior Consultant for Month of May 2014. Jun 2014- Awarded Best Employee for Jun 2014- CONSULTING MANAGER (July 2013 - April 2014)- Awarded Top Consultant for 1st Quarter 2014 - Awarded Top Consultant for the Month of Jan 2014, Mar 2014- Awarded Best Employee for Oct 2014, Mar 2014 Show less

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  Fonterra

  Apr 2015 - Dec 2015

  Organization Development Advisor

  - Plan, initiate and drive recruitment activities with the different business units to meet the organization's manpower needs- Track and monitor the performance management process and provides advise to employees on system issues- Support employees' communication programs via conducting annual Employees Survey and support the Action Planning sessions with line managers- Conduct annual training needs analysis via Employees' Development Plan and prepare Company Learning & Development Plan to meet organisation's needs- Maintain and monitor training and recruitment budget and administer the Human Resources Development Fund (HRDF)- Continuously look for opportunity to improve current HR processes and systems Show less

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  PETRONAS Lubricants International

  Dec 2015 - Apr 2016

  Executive, Performance Management and Leadership Capability Development

  - To manage the undertaking of planning, implementing and reviewing all activities related to LEAD Academy curricular and implementation as well as being the custodian of company's sales league table for the Malaysian market for Lubricants.- Annual Content Development and LEAD Training PlanDevelop annual Content Development and LEAD Training Plan for financial year based on overall strategy by identifying key enablers and gaps to address and ensure effective implementation of the organization's overall business plan.- Capability/Competency StrategyDevelop Long term strategic capability plan for company and sales channels based on organization's strategy by means of collaborating with TMO, HR, Technical Services, Sales and Marketing Teams.- Internal Capability DevelopmentExecute internal training sessions based on LEAD Academy curricular through concept development, adaptation of content and implementation and/or facilitation across all sales channels to enhance functional capabilities to achieve annual capability score targets within planned timeline and budget for growth of capability and competency ratings.- External LEAD Academy Trainer/FacilitatorExecute external training sessions based on LEAD Academy curricular through concept development, adaptation of content and implementation and/or facilitation for customers and partners to enhance organizational value proposition of PLMM.- LEAD Academy Resource CentreSet up and administer LEAD Academy resource point for sharing with PLMM and PLI focal points. Show less

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  S.F. EXPRESS SOUTH ASIA REGION

  Feb 2017 - Sept 2019

  Assistant Learning & Development Manager (South Asia Region)

  -Develop and implement policies and guidelines for training & development related policy and/ or procedure.-Conduct the Training Needs Analysis for all departments and come out with the training plan across South Asia Region (Thailand, Vietnam, Australia, Singapore, Malaysia and others).-Source, plan, organize and monitor all the in- house and external training programs.-Conduct the internal training to respective employees across SA Region.-Conduct the new hire induction program on familiarization and understanding of company’s corporate culture and core value. -Conduct Performance Management workshop for all the employees and monitor staff’s submission of performance planning, mid- year review and year- end performance review.-Manage the training budget and other financial measures of the Human Resources Department.-Assist the Human Resources Manager on setup the South Asia Training Center.-Coordinate on Annual Talent Review Meeting and follow up on HIPO's development plan status.-Manage the HRDF grant application, claims reimbursement and training records-Prepare and generate related the HR reports as and when required.-Liaise with Payroll Officer to check, verify and ensure accuracy for HR letters transaction, monthly payroll summary, employees incentives and overtime processing in accordance to the benefits entitlement before proceed with payment.-Ensure all Human Resources policies and procedures are in accordance with the Employment Act 1955, Industrial Relations and statutory requirements.-Monitor changes in laws, regulations and technology that may affect the human resources function; implements policy and procedural changes as required.-Assist Human Resources Manager on any ad-hoc project or request. Show less

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  TDCX

  Sept 2019 - Apr 2021

  Senior Learning & Development Expert

  - The primary responsibility of this role are to maximizes our customer experiences specialist's effectiveness by ensuring they have thorough knowledge of products, services, troubleshoot, resolves problems and provide positive customer experiences.- Develop corresponding resource materials, web references materials, process guides, and comprehension assessments.- Responsible for listening to and evaluating customer service calls for the purpose of measuring service skills & policy adherence, collecting data to drive effective employee coaching and training.- Deliver classroom, web, and telephone training.- Conduct monthly analysis on the performance of the technical skills of call center employees pertaining to in-scope subject matter.- Assess the effectiveness of training that has been delivered and create action plans to improve performance.- Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.- Prepare new representatives by conducting service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.- Determines training needs by observing service encounters; technical, service and customer experience results reports; conferring with management.- Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Performs all other duties as required. Show less

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  Webhelp

  Apr 2021 - Dec 2022

  Learning & Development Assistant Manager (APAC)
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  Innovatic Commerce Solution Sdn Bhd

  Dec 2022 - Oct 2023

  Learning and Development Manager
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  HSBC

  Oct 2023 - now

  Learning & Talent Development Manager