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Khaled Abdullah

Khaled Abdullah

Service Advisor

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location of Khaled AbdullahAl Wakrah, Qatar

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  • Timeline

  • About me

    Assistant Service Manager @ Wieelz - وييلز | Automotive Engineering, Customer Relations

  • Education

    • Distinguished students high school

      2002 - 2005
      High school degree scientific path- mathimatical 98.3 %

      A special boarding school for distinguished students chooses only 96 students every year between thousands of students from all over Egypt after passing a special exam.all over the period of 3-years we receive special treatment & learn additional syllabus & practice mental and physical activities to enhance our skillsand finally i got excellent grade enabled me to join faculty of engineering

    • Ain Shams University

      2005 - 2010
      Bachelor's degree Automotive Engineering Technology/Technician

      Activities and Societies: graduation project on Hybrid vehicles with excellent grade a 3-year study for general mechanical engineering, followed by 2-year specialized study for automotive engineering, ended by a graduation project on hybrid vehicles where we actually built a running prototype for a beach buggy uses both petrol & electricity as sources of power.Ain-shams university is considered as the best governmental university in Egypt & one of the only 2 universities teaching automotive engineering there.

  • Experience

    • Toyota al-kasrawy

      Aug 2011 - Sept 2012
      Service Advisor

      • Supervised B/P workshop operations and managed service fleets at Toyota Al-Kasrawy in Cairo, Egypt.• Successfully passed Toyota Technician grade exam in March 2012 and prepared for TSA and pro-technician exams.• Implemented KODAWARI system application for reception and workshop efficiency improvements.

    • Suzuki saudi arabia

      Nov 2012 - Jan 2014
      Service advisor

      • Prepared monthly KPI & CRR reports for my branch• Assisted in pre-paid service promotion & fleets service contacts preparation• Implemented new flat rate system for all B/P jobs• Took on responsibility for al-Madinah new branch

    • Hyundai saudi arabia (mohamed yousuf naghi motors)

      Feb 2014 - Nov 2015
      Senior service advisor

      • Worked in service, CRM, mech. dept., and body shop operations at Hyundai Saudi Arabia.• Recognized with MY NAGHI trophy for achieving the highest level of CSI.• Utilized AUTOLINE (Kerridge) for efficient daily and monthly tasks.• Pursued Hyundai service advisor certification and prepared for the master service advisor exam.

    • Abdullah Abdulghani & Bros. Co. W.L.L.

      Nov 2015 - Nov 2022

      • Managed reception area to ensure smooth operations and high customer satisfaction.• Coordinated vehicle pre-booking for service to optimize workshop loading.• Efficiently handled vehicle reception, job card opening, and invoicing for timely service delivery and payment collection. • Followed Toyota service operations using SAP operating system and Toyota way fundamentals.• Implemented Toyota six steps reception procedures to enhance customer experience.• Utilized Toyota job processing control board for efficient appointment scheduling and workload management.

      • Reception supervisor (acting)

        Nov 2021 - Nov 2022

      • Senior service advisor

        Nov 2015 - Oct 2021

    • Wieelz - وييلز

      Dec 2022 - now

      • Managed daily operations of +30 mobile service vans for mechanical & electrical jobs, overseeing staff including service advisors, technicians, drivers, and foremen.• Led customer relations department, handling call center operations, customer complaints, data analysis, social media, and marketing activities. • Managed and led technicians and service advisors in mechanical and bodyshop branches to ensure timely maintenance and repair of customers' vehicles.• Upheld company commitment to exceptional customer service by addressing inquiries and resolving issues promptly.• Collaborated closely with other departments to optimize overall dealership operations and monitored branch performance to achieve financial goals. • Managed a team to build and maintain profitable relationships with key customers at Wieelz - وييلز in Qatar.• Resolved customer complaints efficiently, leading to increased customer satisfaction and retention.• Collaborated with managers to strategically plan marketing and operations, resulting in improved customer engagement and sales growth.

      • Assistant service manager - mobile service operations

        Apr 2024 - now

      • Service Supervisor

        Jul 2023 - Mar 2024

      • Customer Relations Supervisor

        Dec 2022 - Jun 2023

  • Licenses & Certifications

    • Business Analytics with Excel: Elementary to Advanced

      Johns Hopkins University
      Jun 2024
      View certificate certificate

    • Operations management

      Wharton Online | The Wharton School - Pennsylvania university
      Jan 2015

    • HYUNDAI motor corporation certified service advisor

      Hyundai Motor Company
      Nov 2014

  • Honors & Awards

    • Awarded to Khaled Abdullah
      AL-NAGHI trophy for maximum level of customer satsfaction mohamed yousuf naghi motors Jul 2014 i received this trophy after i succeeded to reduce the no. of customers complaints against my branch by 80% which was reflected so positively on the branch CSI

  • Volunteer Experience

    • activity leader

      Issued by Resala Charity Organization | جمعية رسالة للأعمال الخيرية on Jun 2008
      Resala Charity Organization | جمعية رسالة للأعمال الخيريةAssociated with Khaled Abdullah