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Heather Jeff

Heather Jeff

Florist

Followers of Heather Jeff1 followers
location of Heather JeffGreater Bournemouth Area

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  • Timeline

  • About me

    Ecommerce Customer Services Assistant at Animal

  • Education

    • Bournemouth and Poole College

      2010 - 2013
      VTCT Level 3 Diploma Theatrical, Special Effects and Hair and Media Makeup Pass

    • Bournemouth and Poole College

      2010 - 2013
      BTEC Level 3 Fine Arts & Design Triple Grade Merit Pas

  • Experience

    • Edwards and Co florists (work experience)

      Mar 2009 - Jul 2009
      Florist

    • Great Grottos Ltd.

      Oct 2013 - Dec 2013
      Christmas Staff

    • WDS-SICAP

      Apr 2014 - Jan 2016
      Customer Service Agent

    • Muc-Off Ltd

      May 2016 - Nov 2016
      Ecommerce Customer Services Assistant

      I worked as an Ecommerce Customer Services Assistant at Animal Head Office. My primary duty was to resolve any customer queries whether by email or by phone. These queries would include; Complaints, processing returns through to resolution, general questions about products and taking orders over the phone. This helped me boost my telephony skills considerably due to the high volume of requests. My role quickly evolved to include managing product pages on the content management system, this included re touching images using Photoshop and updating product information as well as stock values. Show less

  • Licenses & Certifications

    • Foundation Food Safety

      Highfield Awarding Body for Compliance
      Oct 2013

    • BEST Training SSR/SSU Programme

      Education and Skills Funding Agency
      Oct 2013