Experience

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  Tecnorma snc

  Sept 1994 - May 1995

  Technical consultant

  Tecnorma was an engineering company also managing yards for installing electrical systems.Worked in consultancies for engineering, projects and installations quotation, logistic, yards supervision and/or management.Introduced a 2D cad and a complete symbols library.

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  Fiat auto

  Jan 1996 - Mar 1999

  Worked in a research and development department also known as cost analysis and managed Cost and Value Management project which developed techniques of quality function deployment (QFD) applied to market research. Created questionnaires for customer panels that translated engineering questions into customer feedback regarding the valuable metrics of what customers would spend for specific features in cars. Managed QFD and translated customer results into valuable features. Managed competitor analysis with questionnaires based on 4 competitor car models and translated answers into technical features. Collaborated with various departments such as suppliers, product marketing, research marketing, purchasing, laboratories and engineering. Show less

  • Team Leader and Project Officer

    Mar 1998 - Mar 1999

  • Product/Process Engineering

    Jan 1996 - Feb 1998
• 

  Electrolux professional

  Apr 1999 - now

  Manages the Electrolux Professional products quality in field and customer satisfaction by driving the international team of the Quality Fields, one each category of products. Defines the quality improvement priorities by interacting with Marketing and Sales and leveraging on R&D, Purchasing, Production, and so on. Develops policies to increase data quality coverage across countries through the implementation of the quality evaluation system (QES). Sets the service calls rate (SCR) and reversed warranty costs targets according to group policies in co-operation with the Field Quality team and their relevant category teams. Supervises the targets achievement and issues at needs the relevant contingency plans.Set the factories reservations to cover unexpected field quality costs. Define quality costs policies. Develops communication policies regarding quality improvements and/or recall/rework campaigns. Participates to development process of company procedures to accomplish with after sales and logistic. Show less Manages product category quality in field and customer satisfaction globally by driving the product category team through quality improvement and warranty cost reduction plans. Prioritizes actions to achieve best in class quality and/or supply specific requests needed to satisfy the customer. Addresses and filter requests from field to the other departments to speed up the customer satisfaction processes and increase the sales turnover. Highly contributes to setting service calls rate (SCR) and reversed warranty costs targets in co-operation with the product category team.Supervises the communication through the technical bulletins in order to obtain the best information/effectiveness. Monitors and manages product liability issues in field; informs the board on issues regarding the safety of the products and set up the relevant analysis. Manages production stops, recall and/or rework campaigns by determining batches of involved products, budgeting the cost impact, mailing the relevant instructions to the country after sales managers. Show less Manages product quality and customer satisfaction globally including responding on the last level when a complaint is made. Monitors worldwide markets in terms of warranty management including official value of the rate between service calls, sales and the material side of warranty cost. Manages the improvement of service calls rate (SCR) and warranty cost sharing (WCS). Utilizes the quality evaluation system (QES) to drive quality plans, and corrective actions in addition to the relevant budget. Analyzes problems carried out through inspections worldwide and creates technical bulletins, publishing them through ERP system. Manages the product specifications and updates ERP data base for over 2K models including accessories as well as provides installation suggestions. Provides quotes for about 400 special executions/products including technical evaluation on feasibility. Manages technical product training for engineers worldwide held in the home facility or abroad. Conducts factory tours specifically explaining production lines, robots, other automatic system, welding technologies, assembling processes and methods, testing, and packaging systems. Collaborates with various departments such as research and development, production, sales, marketing and after sales to conduct field test activities for new products, new technical solutions and new product features. Monitors and reports to management team weekly/monthly on service call rate, warranty cost and profitability. Provides expert advice to colleagues and top management. Show less

  • Service Digitalization and Standards

    Mar 2023 - now

  • Digital Servitization Specialist

    Mar 2022 - now

  • Technology Coordinator

    Jan 2017 - Mar 2022

  • Field Quality Manager

    Jun 2011 - Jan 2017

  • Quality Field

    Jun 2010 - May 2011

  • Customer Support Manager Horizontal Cooking (Global)

    Oct 2001 - May 2010

  • Research and Development Manager

    Dec 2000 - Sept 2001

  • Product Manager

    Apr 1999 - Dec 2000