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Lindsey Baker

Lindsey Baker

Studio Manager

Followers of Lindsey Baker409 followers
location of Lindsey BakerJenison, Michigan, United States

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  • Timeline

  • About me

    Customer Success, Account, and People Manager

  • Education

    • Central Michigan University

      -
      Associate's degree Elementary Education and Teaching

  • Experience

    • PORTRAIT INNOVATIONS INC

      Aug 2013 - May 2017
      Studio Manager

      ◆ Facilitate daily photography sessions and selling of photo packages.◆ Hiring and managing a staff of 8+◆ Training photographers and sales associates in product knowledge, selling techniques, and company procedures. ◆ Weekly one-on-one meetings to establish sales goals and expectations.◆ Coordinate and lead staff meetings to discuss developmental strategies, best practices, and process improvements. ◆ Maintain studio equipment and facility on a daily, weekly, monthly basis.

    • DealerOn

      Jun 2017 - Sept 2022
      Manager of Customer Support

      ◆ Build and maintain strong customer relationships with a reputation of efficiency and accuracy, earning numerous recognition from satisfied customers.◆ Resolve all customer complaints in a professional manner while prioritizing customer satisfaction and problem solving. ◆ Professional communication via email, phone, and video meetings daily, both internally and externally.◆ Attend weekly leadership and management meetings to brainstorm new productive processes for better performance and engagement from customers and team members alike.◆ Conduct performance evaluations and yearly reviews for direct reports of 15+ team members.◆ Collaboration in managing, training, reporting, and assisting in the success of 40+ team members. Show less

    • Formstack

      Sept 2022 - May 2023
      Customer Success Manager

      ◆ Account Management with a Book of Business including 100+ clients◆ Facilitate onboarding and enablement post sale by providing thorough product training and adoption during onboarding and throughout client’s business growth.◆ Address renewal and growth opportunities, collaborating with the Renewals Manager, Account Executives, and Billing team members.◆ Providing use case optimizations by understanding and evaluating clients business needs and goals in a variety of industries.◆ Conduct Quarterly Business Reviews to ensure clients are meeting and exceeding their business goals.◆ Facilitate support and billing escalations as needed, along with ongoing retention and risk assessments to mitigate churn Show less

    • Nuclear Networking

      Aug 2023 - Aug 2023
      Senior Account Manager

    • Terryberry

      Feb 2024 - now
      Customer Success Manager

  • Licenses & Certifications

    • Dealership Operations

      Northwood University

    • Google Analytics

      Google

    • Essential Analytical Skills

      Michigan State University