Frederick Francis Schaefer

Frederick francis schaefer

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location of Frederick Francis SchaeferOslo, Oslo, Norway
Followers of Frederick Francis Schaefer724 followers
  • Timeline

  • About me

    Customer Success Manager at 24SevenOffice | Former Athlete

  • Education

    • Wang toppidrett

      2013 - 2016
      Toppidrett
    • Handelshøyskolen bi

      2019 - 2022
      Bachelor entrepreneurship b
  • Experience

    • Ullern tennisklubb

      Jan 2015 - Jan 2016
      Tennis coach
    • Tesla

      May 2016 - Jan 2018

      My role was to provide customers with the best experience from the moment an order was placed until the delivery day. This included handling paperwork, resolving challenging customer situations, and ensuring that we met our delivery goals. I also assisted other markets such as the UK and the Netherlands during periods of high volume. My job was to deliver cars, plan deliveries, and ensure that all documentation was in order before deliveries. I also served as a product specialist (Junior Sales Advisor) for a period, where the main task was to gather potential customers at stands and in physical stores.

      • Delivery Experience Specialist

        Jan 2017 - Jan 2018
      • Product Specialist / Delivery Orientation Specialist

        May 2016 - Jan 2017
    • Mobile oslo as

      Jan 2018 - Jan 2019
      Sales agent

      My main task was to sell new cars from Citroen and Opel, as well as financing, leasing, and insurance through our partners. My job also included selling used cars and trade-ins. The entire sales process was handled by the salesperson, so I took care of everything from sales to delivery.

    • Naka autosport as

      Jan 2019 - Jan 2021
      Sales agent

      Naka Autosport AS is a used car dealership that primarily operates with sales on behalf of customers, similar to real estate brokerage. Thus, cars are sold on behalf of clients. My main responsibilities included selling used cars, acquiring new customer contracts, and creating advertisements on Finn.no. Despite having only two employees, we sold over 200 cars annually. I also managed social media, advertising, and the website.

    • World padel tour

      Jan 2021 - Jan 2023
      Professional padel player

      In addition to work and studies, I have been a professional Padel player. At my best, I was ranked as number 300 in the world. I have won 4 Norwegian Championships and been ranked as Norway's top player. In November 2023, I had to end my career due to a hip injury. This experience has shaped me into a dedicated and results-oriented individual, capable of handling pressure and demanding situations.As an ambassador for major brands like Adidas and ProPud, I gained valuable experience in negotiation, branding, and social media strategy, successfully securing sponsorships and driving strong digital engagement. Mas kaunti

    • Pdl norge

      Jan 2021 - Jan 2022
      Head of pdl coach academy norway

      In this role, I was responsible for training and further development of all coaches ailiated with PDL in Norway. I arranged coach training courses and provided continuous follow-up to ensure the coaches' professional growth. I also worked as a coach myself.

    • Norges tennis- og padelforbund

      Jan 2022 - Jan 2024
      National team manager in padel and tournament specialist

      As the National Team Manager in Padel, I have had the pleasure of leading and developing the Norwegian Padel national team, and organizing several successful international and national tournaments under the NTPF. This experience has strengthened my skills in leadership, planning, and executing sports events.

    • Matchi

      Jan 2022 - Jan 2025
      Customer success specialist / sales manager norway

      MATCHi is a leading booking platform for racket sports, holding a market share of over 90 percent in tennis and padel in Norway. When I started in August 2022, we had around 150 facilities in Norway. As part of an efficient team of two, we exceeded our sales targets and increased the number of facilities to 285 during my time at MATCHi.My role involved selling the booking system and its add-ons, onboarding new customers, and providing ongoing support with a focus on strategic improvements and churn prevention. I also led projects, managed API integrations, and ensured smooth implementation of new features. Additionally, I served as interim Sales Manager for Norway during my colleague’s parental leave, taking on leadership responsibilities to maintain momentum in the market. Mas kaunti

    • 24sevenoffice

      Jan 2025 - now
      Customer success manager

      As a Customer Success Manager, I am responsible for managing and developing relationships with direct customers, ensuring they achieve maximum value from 24SevenOffice’s solutions. My role involves:- Managing a portfolio of customers and proactively building strong, long-term relationships.- Engaging with customers to understand their needs, address challenges, and ensure a seamless experience.- Identifying upsell opportunities and contributing to revenue growth.- Providing training, support, and best practices to help customers optimize their use of 24SevenOffice.- Developing in-depth knowledge of 24SevenOffice’s products, business model, and core values to drive customer success. Mas kaunti

  • Licenses & Certifications