Deep Enrich
Carolyn roe, mba
376 followersTimeline
About me
Availability Management Lead Certified Application Developer (CAD) Certified System Administrator (CSA) ITIL v4 Certified
Education
University of north texas
-Master of business administration - mba (in progress - graduate aug 2020)
Mclennan community college
-Associate of arts and sciences (a.a.s.) computer programmingUniversity of north texas
-Bachelor's degree applied arts and sciences (computer programming and management)
Experience
Cargill
Jul 1994 - Oct 2001Senior computer programmer/project manager
Consolidated communications
Oct 2001 - Dec 2006System administrator
Txu communications
Oct 2001 - Dec 2006System administrator
Fedex services
Dec 2006 - May 2012Programmer/analyst advisorFedex techconnect
May 2012 - Oct 2015Technical Principal
Jul 2014 - Oct 2015Technical Business Advisor
May 2012 - Jul 2014
Sabre corporation
Sept 2018 - May 2020ServiceNow Global Knowledge Management Process Owner
Sept 2019 - May 2020Principal Midrange Operations
Oct 2015 - May 2020Enterprise Service Asset and Configuration Management Manager
Sept 2018 - Sept 2019
Usaa inc
May 2021 - nowAvailability Management Lead
Dec 2024 - nowACC Oversight
Nov 2023 - Dec 2024Senior IT Knowlege Manager
May 2021 - Dec 2024
Licenses & Certifications
Itil v4
Peoplecert
Servicenow certified system administrator
ServicenowApr 2024Servicenow certified application developer
Servicenow
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