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Tristan Collard Collard

Tristan Collard Collard

HP Service Manager Administer

Followers of Tristan Collard Collard100 followers
location of Tristan Collard CollardFootscray, Victoria, Australia

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  • Timeline

  • About me

    Associate Client Exits at NAB

  • Education

    • FINSIA

      2022 - 2022
      Professional Banking Fundamentals

    • Monash University

      1995 - 1998
      Bachelor of Information Management

  • Experience

    • Foxtel

      Jan 2002 - Nov 2013
      HP Service Manager Administer

      Administer HP Service Manager including:Create, modify and delete accountsCreate, modify and delete forms for Self Service PortalCreate, modify and delete forms for Windows & Web clientsCreate, modify and delete data fieldsMaintain HP Service Manager software and server (production, test and development)Create daily, weekly and monthly management reports When needed provide 1st & 2nd level technical support as per IS Support Analyst role

    • Aegis Services Australia

      Sept 2014 - Mar 2016
      Customer Support

    • NAB

      Apr 2016 - now

      •Answering emails from NAB customers in regards to general banking inquiries•Delivering an excellent customer experience with every message•Identifying, addressing and resolving our customers' banking needs

      • Associate Client Exits

        Jul 2023 - now

      • Associate Migration

        Jul 2022 - now

      • Digital Interactive Advisor

        Apr 2016 - Jul 2022

  • Licenses & Certifications

    • Certificate III in Customer Contact

    • Cisco Certified Network Associate Course