Experience

• 

  Ge healthcare

  Oct 1989 - Oct 2017

  • Turned-around service sales business in CALA Region by restoring communication with headquarters, identifying potential issues, improving distributor relationship, confidence and redesigning business process flow into intranet site for internal/Distributors and market needs.Leading penetration and market share with Special Public Projects, wining product and service visibility.• Leader for Channel Partner Distribution Onboarding, Company Merge and Acquisitions Due Diligence for Organic and Inorganic Growth.• Support Service Sales Team on generating proposals, preparing sales quotations, planning customer meetings, and demonstrating equipment capabilities on assigned products in assigned territory• Created value on point of sale contracts and product conversions leveraging the full Service Sales product portfolio while driving margin though selling value and holding price• Develop and maintain a high level of product knowledge of GEHC and competitive products to the entire service sale team.• Achieve annual and quarterly achievement of multiple order and revenue targets through accurate monthly and quarterly forecasting, by prioritizing selling time to generate sales volume, achieve account penetration and complete territory coverage• Develop account penetration strategies for key target and competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements• Providing leadership in market analysis and development/execution of strategies and action plans to drive product sales• Results: Annual Double Digit Growth as trend and Region 3X Business Projected. Show less • Sales negotiation and deal closure at the customer, interfacing with all key buying influencers such as direct users of the product, but also possibly department heads.• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs• Adapted global quality process tools initiative for Distributor Operations (six sigma) to fit needs of Latin America. Order entry process was changed to minimize lead-time, improving customer satisfaction and resulting in increased sales revenue. • Results: CALA Changed Operating Sales mindset from Transactional Revenue to Operational Revenue Giving Solid Growth on entire region. Show less • Distributors Service Team Ownership to continue Growth, Cost Reduction and Quality in Latin America • Implement and drive Distributor Manpower process to control installation stability• Program monitor to deliver timely training for new products and support for install base in Distributors Region• Strong focus on the key drivers of customer satisfaction. Achieving 22 days average of Customer resolution at level II, using Six Sigma Methodology• Environment created in which field feel respected and empowered to make meaningful contributions to their organization reflected on manpower outsourcing program to support other GE Organizations• Part logistic process improved after workout and T-cons with Global Parts and Distributor team to ensure communication in parts delivery process using On-Line Tools, an electronic documentation.• Results: Achieve Top Line Growth Service Revenue reflected on 14% of growth and $OM of 60% Show less • Member of Global Educational Solutions implementing actions plans of Training & Development in Latin America• Training expense came in 15% below plan without sacrificing training hours of productivity. This was done by conducting local training, enhancing productivity using Six Sigma Tools for course competencies within the training group. • Productive training programs, reflected in employee competitiveness and operational effectiveness.• Program monitor to deliver timely training for new products and support for install base in Latin America• Create success networking teams with GE people and representatives in Latin America through the competency development.• Results: Six Sigma Project Monitor Database Developed, providing project and financial impact information ensuring success for six sigma projects in Latin America. Show less

  • Service Sales Manager Latin America

    Jan 2009 - Oct 2017

  • Service Account Representative Latin America

    Jan 2005 - Jan 2009

  • Service Manager Latina America

    Jan 2000 - Jan 2005

  • Training Manager Latin America

    Jan 1996 - Jan 2000

  • Technical Support Engineer Latin America

    Jan 1993 - Jan 1996

  • Field Engineer Ultrasound and Nuclear Medicine

    Oct 1989 - Jan 1993
• 

  Varian

  Nov 2017 - now

  Contribute to overall new business strategy in collaboration with country teams, assessing regional performance against Key Performance Indicators and annual revenue targetsReview and synthesize key priorities to identify areas for regional growth, and support identification of new business opportunities to develop a strong, diversified pipeline trough indirect operations.Collaborate with country teams and Varian service sales areas to develop concept notes and proposals that incorporate best practices from region core areas of expertiseExecute all aspects of region development, including managing and coordinating complex efforts with Latin America team members, facilitating productivity programs and design processes, drafting and editing customer productivity proposals, gathering budget inputs, liaising with key partners, and customizing past performance referencesSupport capture, research, and analytical efforts to inform performance of Indirect Service Operations.Monitoring and managing Varian support, Technical Services Help desk, and VIP support functions to ensure optimal serviceMaintaining high performance levels for service-related processes, and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders and Varian Service Resources.Ensuring that systems, procedures, and methodologies are in place to support outstanding service deliveryDeveloping a deep understanding of projects to gain insights into the scope of service deliveryTaking accountability for service delivery performance, meeting customer expectations, and driving future demandAnalyzing third-party as well as internal processes, and creating strategies for service delivery optimizationCoach and mentor Field Indirect Service Managers as well as Field Service Operations to succeed on current positions. Show less • Directing the coordination of technical and administrative support activities for both Varian's authorized Distributors and internal assets. • Service management includes repair, preventative maintenance and engineering change upgrades in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives.• Resolution of customer concerns and defining and developing a customer contact strategy. • Ensure of adequate records and systems are maintained, scheduing personnel responding to critical situations. • Analyze operational processes, escalation procedures and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer. • Manage a profit and loss center. • Perform all required management responsibilities including but not limited to: implementing the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization. • Management of customer relations in all service and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their VMS equipment according to technical and safety guidelines with the highest level of satisfaction. • Enforce service budgets and monitor financial performance, to ensure service revenue objectives are achieved within agreed budgets and with maximum cost effectiveness. • Manage the regular reporting of all service information (records of service visits, technical problems, actions taken and parts employed), to ensure accurate updated customer maintenance information is available to all VMS parties. Show less

  • Senior Service Manager - Indirect Operations Latin America Varian-SHS

    Dec 2022 - now

  • District Service Manager - Northern Latin America at Varian Medical Systems, Inc.

    Nov 2017 - Dec 2022